Cannot Select Device Family Other than Cyclone X

Question

Hello,I recently installed Intel Quartus Prime Pro 24.2 on RHEL8 with all of the supported device families selected during installation. When I try to create a new project, I cannot select a family other than Cyclone 10 GX. Additionally, when I try to select a board with another processor (Agilex 7 for example), I get an error and then Quartus crashes. I have reinstalled the software from scratch but that did not seem to fix the issue. Is there something I am doing wrong with regards to file permissions and / or installation? Is there something I can check to see what's wrong? Screenshot below.Thanks,Abraham

fvm · Answer

Sounds like missing Quartus Pro license. Only Cyclone 10 GX can be used without license.

abraham-jordan · Answer

I recently installed renewed floating licenses from Intel and based on the licensing scheme for Quartus they should be good up till some version released in July of 2025. Checking previous versions (21.2, 23.4) I don't have this issue. Also, if it was a licensing issue, would the problem manifest when selecting my device or when trying to actually run synthesis / compilation?

sstrell · Answer

Even without a license, you'd still be able to select a different installed device family.

What other families did you install? If it's Agilex, there is a common file for all Agilex devices as well as one for a specific family (Agilex 3, 5, 7, 9). You have to install the common file along with the family specific one.

abraham-jordan · Answer

@sstrell wrote:Even without a license, you'd still be able to select a different installed device family.Yeah, that's what I had thought.@sstrell wrote:What other families did you install?  If it's Agilex, there is a common file for all Agilex devices as well as one for a specific family (Agilex 3, 5, 7, 9).  You have to install the common file along with the family specific one.I installed all device families and I made sure each of the boxes were ticked during installation. When trying to rerun the installer and pointing it to the existing installation, it looks like it checks for the appropriate files and sure enough, they are already installed, so I don't think the issue is that some file is missing necessarily.