Cyclone-V GT FPGA board cannot work

Hi Sir

Thanks for your patience. Done checking with customer service team, your device is still in warranty. We will proceed with RMA proses. Before proceeding with dev kit RMA, Intel requires details information for RMA (Failure Analysis) request. The failure description you provided is too general to understand the actual failure behavior at your site. Intel requires details information. Please help to answer questions below in order for us to better understand your position.

1. What is the failure symptom? Please elaborate the failure symptom in detail. Provide picture if any.

2. When did the failure happen? How you discover the failure?

3. How did you determine the failure? Please elaborate the procedures you take.

4. Does the failure unit ever working before failure?

5. Did you swap the failure board with a known good board?

Hi

Thanks for your explanation. You mention that ‘temperature of a certain area on the back of the FPGA was detected abnormally high’. May we know, how you measure the temperature under the main chip? Could you provide step and picture of your checking method.

Hi

Thanks. From your visual inspection, are they any defect or burn at the board and around the main chip.

Hello

Thanks for your update. Please give me some time to check and open RMA request ticket.

Hello Sir

Thanks for your update and patience. We have opened a ticket regarding you issue. Contact local authorized Intel Distributors near you to request RMA together with the following information. Distributor link https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html

a) Development Kit S/N : 5CPCIe00002360

b) IPS No. 00593897

c) The debugging steps done:

Name: Sancy Yang

Email Address: yangjun2@goodix.com

Company/University Name: Shanghai Chuansi Electronic Technology Co., Ltd

Dev kit OPN : DK-DEV-5CGTD9N

Cyclone-V GT FPGA Development Kit: power error

Customer request RMA.

Debug done:

Customer been working with the Cyclone-V GT FPGA Development Kit about one month ago (2021/1/15) normally as usual. After restarting the power supply of the board today, it was found that the blaster downloader could not be used. After the FPGA board was powered on for a period of time and then the powered off. The temperature of a certain area on the back of the FPGA was detected abnormally high.

Customer retest the onboard blaster downloader and cannot be recognized, they cannot operate the FPGA board by right it can work normally before failure.

Step verifies:

• After swap a good FPGA board, they can run the FPGA code normally. Visual inspection done-No problem found.

We can’t replicate the issue with our board. We recommended for RMA as the board is working before failure.

Hi

Based on my understanding, it will take about 2~3 working day. You Could also contact them for an update.

Hi

You can request RMA form distributor you bought the dev.kit before. From list, you could get Arrow Asia Pac Ltd., Digi-Key, Macnica Cytech Ltd and Mouser Electronics.

Provide them the:

a) Development Kit S/N : 5CPCIe00002360

b) IPS No. 00593897

c) The debugging steps done:

We have not heard from you and I hope that my last note clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.