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Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago
Solved

Cyclone-V GT FPGA board cannot work

We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next. The product info is as follows: S/N: 5CP...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hi Sir

    Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

    Name:

    Email Address:

    Company/University Name:

    Dev kit OPN :

    Serial Number : 5CPCIe00002360

    A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hello Sir

Thanks for your update and patience. We have opened a ticket regarding you issue. Contact local authorized Intel Distributors near you to request RMA together with the following information. Distributor link https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html

a) Development Kit S/N : 5CPCIe00002360

b) IPS No. 00593897

c) The debugging steps done:

Name: Sancy Yang

Email Address: yangjun2@goodix.com

Company/University Name: Shanghai Chuansi Electronic Technology Co., Ltd

Dev kit OPN : DK-DEV-5CGTD9N

Cyclone-V GT FPGA Development Kit: power error

Customer request RMA.

Debug done:

Customer been working with the Cyclone-V GT FPGA Development Kit about one month ago (2021/1/15) normally as usual. After restarting the power supply of the board today, it was found that the blaster downloader could not be used. After the FPGA board was powered on for a period of time and then the powered off. The temperature of a certain area on the back of the FPGA was detected abnormally high.

Customer retest the onboard blaster downloader and cannot be recognized, they cannot operate the FPGA board by right it can work normally before failure.

Step verifies:

• After swap a good FPGA board, they can run the FPGA code normally. Visual inspection done-No problem found.

We can’t replicate the issue with our board. We recommended for RMA as the board is working before failure.


Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago

Dear Intel Support,

Thanks very much for your updates. I want to know usually after the RMA request is applied for, how long can I expect the local authorized Intel Distributors near to contact me and start the RMA process.