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Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago
Solved

Cyclone-V GT FPGA board cannot work

We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next. The product info is as follows: S/N: 5CP...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hi Sir

    Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

    Name:

    Email Address:

    Company/University Name:

    Dev kit OPN :

    Serial Number : 5CPCIe00002360

    A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi Sir

Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

Name:

Email Address:

Company/University Name:

Dev kit OPN :

Serial Number : 5CPCIe00002360

A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.


  • Sancy's avatar
    Sancy
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Hi AabdRahman，

    Thanks for your reply，please find the info below:

    Name: Sancy Yang

    Email Address: [email protected]

    Company/University Name: Shanghai Chuansi Electronic Technology Co., Ltd

    Dev kit OPN : DK-DEV-5CGTD9N

    Serial Number : 5CPCIe00002360

    • Sancy's avatar
      Sancy
      Icon for Occasional Contributor rankOccasional Contributor
      5 years ago

      Please find the copy of the invoice attached. The purchase time is 10/23, however, we received the FPGA board by the end of November.

      • Sancy's avatar
        Sancy
        Icon for Occasional Contributor rankOccasional Contributor
        5 years ago

        Any updates on this issue? Looking forward to your reply soon.