Forum Discussion
Sancy
Occasional Contributor
Occasional ContributorCyclone-V GT FPGA board cannot work
We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next.
The product info is as follows:
S/N: 5CP...
Hi Sir
Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?
Name:
Email Address:
Company/University Name:
Dev kit OPN :
Serial Number : 5CPCIe00002360
A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.
AR_A_Intel
Super Contributor
Super ContributorHi
Based on my understanding, it will take about 2~3 working day. You Could also contact them for an update.
SancyOccasional Contributor
Occasional ContributorDear Intel Support,
According to the distributor list that you shared with us, can you tell me which one can provide the RMA service or assign one to me directly, I have tried to contact serveral of them, however, none of them can provide the RMA service.
