Forum Discussion
Sancy
Occasional Contributor
Occasional ContributorCyclone-V GT FPGA board cannot work
We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next.
The product info is as follows:
S/N: 5CP...
Hi Sir
Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?
Name:
Email Address:
Company/University Name:
Dev kit OPN :
Serial Number : 5CPCIe00002360
A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.
AR_A_Intel
Super Contributor
Super ContributorWe have not heard from you and I hope that my last note clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.
SancyOccasional Contributor
Occasional ContributorDear Intel Support,
Sure, no problem. Thanks very much for your help.
