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Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago
Solved

Cyclone-V GT FPGA board cannot work

We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next. The product info is as follows: S/N: 5CP...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hi Sir

    Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

    Name:

    Email Address:

    Company/University Name:

    Dev kit OPN :

    Serial Number : 5CPCIe00002360

    A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi

Thanks. From your visual inspection, are they any defect or burn at the board and around the main chip.


  • Sancy's avatar
    Sancy
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Dear Intel Support,

    From my visual inspection, we did not see any defect or burn at the board and around the main chip. I attched a picture for your reference.

    • Sancy's avatar
      Sancy
      Icon for Occasional Contributor rankOccasional Contributor
      5 years ago

      Any Updates on this issue? Looking forward to your comments soon.