Forum Discussion
Sancy
Occasional Contributor
Occasional ContributorCyclone-V GT FPGA board cannot work
We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next.
The product info is as follows:
S/N: 5CP...
Hi Sir
Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?
Name:
Email Address:
Company/University Name:
Dev kit OPN :
Serial Number : 5CPCIe00002360
A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.
AR_A_Intel
Super Contributor
Super ContributorHi
You can request RMA form distributor you bought the dev.kit before. From list, you could get Arrow Asia Pac Ltd., Digi-Key, Macnica Cytech Ltd and Mouser Electronics.
Provide them the:
a) Development Kit S/N : 5CPCIe00002360
b) IPS No. 00593897
c) The debugging steps done:
