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Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago
Solved

Cyclone-V GT FPGA board cannot work

We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next. The product info is as follows: S/N: 5CP...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hi Sir

    Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

    Name:

    Email Address:

    Company/University Name:

    Dev kit OPN :

    Serial Number : 5CPCIe00002360

    A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi

Thanks for your explanation. You mention that ‘temperature of a certain area on the back of the FPGA was detected abnormally high’. May we know, how you measure the temperature under the main chip? Could you provide step and picture of your checking method.


  • Sancy's avatar
    Sancy
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Dear Intel Support，

    Thanks for your reply, after we found that the onboard blaster downloader can not be recognized and we can not operate the FPGA board, we tried to analyze what happened on the FPGA board, when we hovered our hands above the main chip, we felt the heat blows up heavily. Actually, we did not use thermometer to test the temperature, it is just from our physical feeling.