Forum Discussion
Occasional ContributorCyclone-V GT FPGA board cannot work
Hi Sir
Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?
Name:
Email Address:
Company/University Name:
Dev kit OPN :
Serial Number : 5CPCIe00002360
A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.
Super ContributorHi Sir
Thanks for your patience. Done checking with customer service team, your device is still in warranty. We will proceed with RMA proses. Before proceeding with dev kit RMA, Intel requires details information for RMA (Failure Analysis) request. The failure description you provided is too general to understand the actual failure behavior at your site. Intel requires details information. Please help to answer questions below in order for us to better understand your position.
1. What is the failure symptom? Please elaborate the failure symptom in detail. Provide picture if any.
2. When did the failure happen? How you discover the failure?
3. How did you determine the failure? Please elaborate the procedures you take.
4. Does the failure unit ever working before failure?
5. Did you swap the failure board with a known good board?
Occasional ContributorDear Intel Support，
Thanks for your quick reply. Please find my anwsers to the questions below. Looking forward to your comments. Many thanks.
1. What is the failure symptom? Please elaborate the failure symptom in detail. Provide picture if any.
The symptom is that after power on, the temperature under the main chip is abnormally high, the onboard blaster downloader can not be recognized, we can not operate the FPGA board.
2. When did the failure happen? How you discover the failure?
About one month ago (2021/1/15), when we used the FPGA board as normally as usual, after restarting the power supply of the board, it was found that the blaster downloader could not be used. After the FPGA board was powered on for a period of time and then be powered off. The temperature of a certain area on the back of the FPGA was detected abnormally high.
3. How did you determine the failure? Please elaborate the procedures you take.
After power on, the temperature under the main chip is abnormally high, the onboard blaster downloader can not be recognized, we can not operate the FPGA board.
4. Does the failure unit ever working before failure?
Yes, it can work normally before failure.
5. Did you swap the failure board with a known good board?
Yes, after wap a good FPGA board, we can run our FPGA code normally.
