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Altera_Forum
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15 years ago

Quartus 10.0 Download problem

I am having trouble downloading Quartus II Subscription Edition v10.0 with the new loader. I am using Altera Software Installer 10.0.220.1

I get past the component selection screen, and what happens is:

It briefly flashes "Downloading Quartus II software" for about half a second

It then shows "Installing Quartus II software (includes IP Library)... 1%:

and it then hangs there forever with the spinning icon. Under the Components list, the download and Installed fields are all black. Pressing escape exits the program.

When i look at altera_installer.log, I see the following: 

----------------------------------------------
Altera Installer Version : 10.0.220.1
Date : Tue Aug 24 18:29:38 2010
System Info : Windows XP
Installation Summary : Altera release version 10.0 build 220
Install Location : c:\altera\10.0
Cache Location : C:\temp
Program Folder : Altera
Selected Components : 
Quartus II software (includes IP Library)
--- Quartus II software (includes IP Library)
----------------------------------------------
Downloading files for package : Quartus II software (includes IP Library) 
Command : C:/altera/10.0/installer\quartus_dl.exe --download "http://download.altera.com/akdlm/software/acds/10.0/220/windows_installer/quartus/quartus_windows_nsis.exe" --destination C:\temp\altera_10.0\windows_installer/quartus --md5sum 826cfa69afb663513c09dd2bd7d34ed3
************************************************************************
* Installing files for product Quartus II software (includes IP Library) 
************************************************************************
Installing package : Quartus II software (includes IP Library) ...
starting subprocess:
   "C:\\temp\\altera_10.0\\windows_installer\\quartus\\quartus_windows_nsis.exe"  /S /PROGRAM_FILES=Altera /D=c:\altera\10.0

I have been able to manually run:

quartus_dl.exe --download "http://download.altera.com/akdlm/software/acds/10.0/220/windows_installer/quartus/quartus_windows_nsis.exe" --destination C:\temp\altera_10.0\windows_installer/quartus --md5sum 826cfa69afb663513c09dd2bd7d34ed3

from the command line, and although some packages occasionally fail with: 

DOWNLOAD_PERCENTAGE:27
DOWNLOAD_ABORT
DOWNLOAD_FAILED: 4 | Socket Error:  A non-blocking socket operation
 could not be completed immediately

I can rerun it, and it resumes where it left off and will eventually download the file - but it ends with: 

DOWNLOAD_COMPLETE
CHECKSUM_PERCENTAGE:10
CHECKSUM_PERCENTAGE:20
CHECKSUM_PERCENTAGE:30
CHECKSUM_PERCENTAGE:40
CHECKSUM_PERCENTAGE:50
CHECKSUM_PERCENTAGE:60
CHECKSUM_PERCENTAGE:70
CHECKSUM_PERCENTAGE:80
CHECKSUM_PERCENTAGE:90
CHECKSUM_PERCENTAGE:100
DOWNLOAD_CORRUPTED | MD5SUM MISMATCH actual:ac6d1204646211922054df153a018035 expected:826cfa69afb663513c09dd2bd7d34ed3

When I try to run the file directly from C:\temp\altera_10.0\windows_installer\quartus\quartus_windows_nsis.exe it performs an installer verification, and then ends with "Operation not allowed, please use Altera Installer."

At this point I can re-run the Altera installer and watch it extract various zip files (bin, common, others, designs, ip, ) to C:\altera\10.0

At 20%, it pops up a "The Installer is already running" message and seemed to hang (although I may not have been patient enough). I tried re-running it, and it seemed to resume where it left off. Another "Installer is already running" message popped up at 37%, but I did not click it and the progress seemed to slowly continue - although it skipped ahead to 97% shortly after. At 98% I get the same error about the installer already running, but when I click OK, the application crashes (altera_installer_gui has encountered a problem and needs to close). I sent an error report to Microsoft.

At this point Quartus 10 was in the Programs menu, so I gave it a run and it appeared to run, although I haven't tried opening a project or compiling anything.

I tried finish up the install it and it ran much smoother without any "Installer is already running" messages, but failed at 60% with the following in the log: 


...
 quartus 60 % done
quartus install process 4324 finished with status 2
Quartus II software (includes IP Library) installation failed.
The installation did not finish. An error occurred during installation. 
Zip Error: 50
Please verify that any running anti-virus software is disabled. We have left behind a partial installation under:  c:\altera\10.0
If you wish to try again, please delete this directory first.
INSTALLATION COMPLETED 08-24-2010 19:46:09
Total install time: 0 hr : 11 min : 43 sec
Listing of c:\altera\10.0:
  c:\altera\10.0\altera_installer.log
  c:\altera\10.0\bin.zip
  c:\altera\10.0\common.zip
  c:\altera\10.0\designs.zip
  c:\altera\10.0\installer
  c:\altera\10.0\ip
  c:\altera\10.0\ip.zip
  c:\altera\10.0\others.zip
  c:\altera\10.0\quartus
  c:\altera\10.0\tempPLLtest.qip
*** Report failure to altera.com

Quartus will still kind of run, but I no device support was installed and those items are now grayed out on the Installer and get skipped. I was not able to log an attempt at device support being downloaded, so I was unable to download device support manually.

I was able to repeat this process for ModelSim and it seemed to go ok, but it still doesn't show as installed (grayed out) by the installer.

So now I have quartus Installed, but there are no devices installed for it.

Does anyone know how to fix this? I am running Windows XP Pro sp3.

7 Replies

  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Hi,

    It seems like you killed the main installer EXE, while leaving the background EXEs doing the actual installation running. This may be why you are getting the "Installer is already running". You should not try to run the different background processes on your own as you will miss important steps (like installing devices).

    I would suggest you delete all your files and start all over, this time waiting for the installer to finish. Don't worry about the progress indicator, and simply let it run for no less than one hour before giving up. Before killing it, go to the Task Manager and check if you have any other quartus_*.exe running. If you do, you should probably let it run a little longer. If the Installer GUI is running but no background executable is running, then you know something bad happened.

    If you do not have a good internet connection, consider also downloading the single-file, self-extracting installer, and use that instead (https://www.altera.com/download/dnl-index.jsp (https://www.altera.com/download/dnl-index.jsp) (See "Download Individual Components" section).

    Hope that helps. Else, you may want to file a Service Request with Altera.
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    When I originally attempted this, I allowed it to run for no less than 12 hours on a corporate internet connection. It doesn't hang during the download process though, it skips it entirely and then hangs on the install process.

    Thanks for the direct link to the stand-alone installers though; I think there is a much higher chance these will work.
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Try the following, copied from Altera.com - search "10.0 command install". As you have already downloaded and started installer GUI, you should only need to start from here. The initial GUI installer should have pushed an installation folder at %TEMP% (Windows box). Simply open a Command Prompt and cd %TEMP%. The instructions below are for the initial installer, the new installer would create a path: %TEMP%\altera\10.0\220\bin\. Use this instead in the instructions below.

    Hope this helps.

    1. Note the following in the command line usage window

    2. The path to the command-line installer is displayed in the upper portion of the window
      • The executable path should be similar to

        %TEMP%\altera\10.0\218\bin\altera_installer_cmd.exe
    • The options for the command-line installer are displayed in the central and lower portions of the window

    • The options you need depend upon your intended installation:
    • The -a or --all option will install all the Altera software;

      the -i INSTALL or --install=INSTALL option will install individual elements

    • The -n or --net option will install from the Internet;

      the -s INSTALLER_DIR or --source=INSTALLER_DIR option will install from previously-downloaded files on your computer
    • If you install from the Internet, you may also need the --proxyhost=PROXYHOST, --username=PROXYUSER, and --password=PROXYPASS options depending on how your computer connects to the Internet
    • The -t TARGET_DIR or --target=TARGET_DIR option specifies the directory to install the software

    • Select other options as appropriate
    • Click the ok button to close the command line usage window
    1. Click cancel to exit from the altera software installer GUI
    1. At a Windows Command Prompt, run the command-line installer tool with the desired options

    2. Include the executable path as displayed in the command line usage window
    • Include your selected options and arguments

    examples

    To download and install the full (subscription) edition of the Altera Complete Design Suite to the directory C:\altera\10.0 from a direct Internet connection and remove temporary download files when complete, run the following command at the Windows Command Prompt:

    <command-line installer path>\altera_installer_cmd.exe --all --full --net

    --target=C:\altera\10.0 --remove_temp &#8629;

    To only download the web (free) edition of the Altera Complete Design Suite to the directory C:\altera_download from a direct Internet connection, run the following command at the Windows Command Prompt:

    <command-line installer path>\altera_installer_cmd.exe --all --web --net

    --temp=C:\altera_download --download_only &#8629;

    To only install the web (free) edition of the Quartus® II software to the directory C:\altera\10.0 from files previously downloaded to the directory C:\altera_download, run the following command and the Windows Command Prompt:

    <command-line installer path>\altera_installer_cmd.exe --install=quartus_free

    --source=C:\altera_download --target=C:\altera\10.0 &#8629;
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Hi all,

    Your not on your own in this; I had to get the NIOS 10 software from my altera rep, which now has installed and is running - but with problems. If you do the down load expect the delay to be around 7 hours (download and installation) but once you are installed, you will notice that the program folder is a little light, this is because there is an issue with the installer file, it doesn't work properly.

    I strongly recommend that you approach your rep who will send you the DVD through the post, but at present I am having major issues getting anything to compile at all; even demo programs & the simple 'hello world' doesn't even work; problem being that the root path seems to be mismatched.

    Oh well, I shall see what's what next week.

    Cheers,

    MRb
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Same problem here as well. 1% stuck on both windows XP and Windows 7 machines. I think the installer has timing bug in checking if the installation exe is downloaded or not.

    Truong:(
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Hello Truong,

    Please see my previous note on Aug 27th regarding command-line install. This applies directly to the problem you are seeing. I have personally verified this works for me on two of my boxes after getting the 1% stuck problem you describe.

    Altera does acknoledge this problem and will hopefully get us a fix soon.

    John
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Some good news, after getting the altera rep in, giving me 2 hours tuition on the new NIOS 10 IDE, it is finally working; but what a convoluted way of doing things, I shall have to read through the notes as I have in order for me to see if I can get some of the older workspaces back and functional.

    If you chaps still have issues, get your rep out, and they will happily get stuff going for you.

    Altera have fiddled about with this in a MAJOR way, so even seasoned programmers will struggle.

    Cheers,

    MRb