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bigcheesefuzz's avatar
bigcheesefuzz
Icon for New Contributor rankNew Contributor
5 years ago

Quartus II 14.1 - Licensing Problem "cannot read data from license server system"

I'm having an issue with License setup using Quartus 14.1 connecting to our licensing server. I am using 14.1 to support an existing design. We have some NIOS licenses on our server.

We are going through an IT migration so new laptop and have re-installed 14.1 onto it, and a new license server has been built.

When I enter the port and license server name I get this message. Quartus License Setup just displays the message " Searching... "

Warning (292000): FLEXlm software error: Cannot read data from license server system. The license server system appears to be running, but is not responding. If this persists, notify the System Administrator. (The license server manager (lmgrd) and vendor daemon processes should be terminated and restarted.) Hostname: EPEUWWPLIC01 License path: 5000@EPEUWWPLIC01; FlexNet Licensing error:-16,287 For further information, refer to the FlexNet Licensing documentation, available at "www.flexerasoftware.com"..

I am fairly certain the port is open, having tested this using Telnet and PowerShell from my laptop.

I'm looking for any advice on why the license server may not be responding or why Quartus can't see the license server ?

4 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hello

    Welcome to INTEL forum. To further investigate could you provide

    1) full report .log file

    2) lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.

    3) Client machine OS use

    4) screenshot of error message

    For privacy, you can also reply/attach your file in private message.


    • bigcheesefuzz's avatar
      bigcheesefuzz
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hi @AR_A_Intel here at the answers to your 4 questions

      1) full report .log file

      - attached

      2) lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.

      Below is server, I can't do this for client machine

      lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.

      Flexible License Manager status on Fri 7/31/2020 17:26

      [Detecting lmgrd processes...]

      License server status: 5000@E------LIC01

      License file(s) on E------LIC01: C:\flexlm\License.dat:

      E------LIC01: license server UP (MASTER) v11.16.2

      Vendor daemon status (on E------LIC01):

      alterad: The desired vendor daemon is down. (-97,121)

      3) Client machine OS use

      Win10, Quartus 14.1

      4) screenshot of error message

      - attached screenshot of licensing page, full error message is

      Warning (292000): FLEXlm software error: Cannot read data from license server system. The license server system appears to be running, but is not responding. If this persists, notify the System Administrator. (The license server manager (lmgrd) and vendor daemon processes should be terminated and restarted.) Hostname: EPEUWWPLIC01 License path: 5000@EPEUWWPLIC01; FlexNet Licensing error:-16,287 For further information, refer to the FlexNet Licensing documentation, available at "www.flexerasoftware.com"..

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    We have not heard from you and I hope that my last note clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.