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Ranjith21's avatar
Ranjith21
Icon for Occasional Contributor rankOccasional Contributor
2 years ago
Solved

Quartus 23.3 "Channel closed" error

Hi,

I am using Q23.3 and it throws a "Channel closed" error after running BER test for a while (~5/10 mins). I am running BER test for PAM4 channels.

I have tried downgrading the JTAG blaster speed from 24MHz to 6MHz, but this did not help solve the issue

Please advice. See attached screenshotQuartus 23.3 toolkit

Thanks,

Ranjith

Platform
  • Kshitij_Intel's avatar
    Kshitij_Intel
    2 years ago

    Hi Ranjith,


    Can you please try with the latest Quartus version 23.4 and let me know if you still face the same issue.


    Thank you,

    Kshitij Goel


7 Replies

  • Kshitij_Intel's avatar
    Kshitij_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    2 years ago

    Hi Ranjith,


    Can you please try with the latest Quartus version 23.4 and let me know if you still face the same issue.


    Thank you,

    Kshitij Goel


    • Ranjith21's avatar
      Ranjith21
      Icon for Occasional Contributor rankOccasional Contributor
      2 years ago

      Hi Kshitij,

      Quartus version 23.4 is not available for use yet. As per my knowledge, Q23.4 is not yet released.

      Please let me know how to proceed.

      Thanks,

      Ranjith

      • sstrell's avatar
        sstrell
        Icon for Super Contributor rankSuper Contributor
        2 years ago

        23.4 came out in December. It's always <year>.<quarter> for the version number.

  • Ranjith21's avatar
    Ranjith21
    Icon for Occasional Contributor rankOccasional Contributor
    2 years ago

    @sstrell Thanks for the info

    Will try with Q23.4 and check if the issue still persists

    -Ranjith

  • Kshitij_Intel's avatar
    Kshitij_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    2 years ago

    Hi Ranjith,


    Is your issue resolved with Q23.4?


    Thank you,

    Kshitij Goel


    • Ranjith21's avatar
      Ranjith21
      Icon for Occasional Contributor rankOccasional Contributor
      2 years ago

      Hi @Kshitij_Intel ,

      I switched to Q23.4 and have not seen this issue occurring.

      So, yes, this issue can be considered fixed

      Thanks,

      Ranjith

  • Kshitij_Intel's avatar
    Kshitij_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    2 years ago

    Hi Ranjith,


    I’m glad that your issue is resolved, I now transition this thread to community support. If you have a new question. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    Thank you,

    Kshitij Goel