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covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
6 days ago

Altera SSLC License

Hello,

I am having issues with the Altera / Intel Self Service License Center. According to the help available online ,I should have several options in the "Licenses" menu, yet these ones are missing on my portal (Chrome, Edge, Safari: tried all latest browsers):

  • New Licenses
  • Licenses With Active Maintenance
  • Licenses With Expired Maintenance
  • All Licenses
  • Legacy Licenses
  • Employee and Evaluation License

What is also missing seems to be the License Assistant. The blue chat button is nowhere to be found (and I tried all the pages on SSLC).

https://docs.altera.com/r/docs/683472/26.1/altera-fpga-software-installation-and-licensing/using-the-altera-fpga-self-service-licensing-center

https://docs.altera.com/r/docs/683472/26.1/altera-fpga-software-installation-and-licensing/viewing-licenses

Is this a backend configuration issue? Could someone post screenshots of their SSLC, showing whether or not they have access to the hidden menus I am missing?

Installation & Licensing

7 Replies

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor
    6 days ago

    Have you actually purchased licenses from a distributor yet?  I don't think you'll see these options until you do.  And of course you won't see the employee option unless you are an Altera employee.  Evaluation licenses are at the option to the right (Sign up for Evalution or No-Cost Licenses); they didn't update the screenshot in the doc so it still shows what it looked like at Intel.

    No clue why the License Assistant isn't there.

    • covfefe's avatar
      covfefe
      Icon for Occasional Contributor rankOccasional Contributor
      5 days ago

      Yes I have purchased a license but can't manage to use the SSLC to activate it and bind it to a computer.

      Menus are missing, and License Assistant is missing as well as explained in the opening post.

      • sstrell's avatar
        sstrell
        Icon for Super Contributor rankSuper Contributor
        5 days ago

        I'd contact your distributor to make sure they have added your license to the SSLC.