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covfefe's avatar
covfefe
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3 months ago

Altera SSLC License

Hello, I am having issues with the Altera / Intel Self Service License Center. According to the help available online ,I should have several options in the "Licenses" menu, yet these ones are missin...
Installation & Licensing
covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
3 months ago

Yes I have purchased a license but can't manage to use the SSLC to activate it and bind it to a computer.

Menus are missing, and License Assistant is missing as well as explained in the opening post.

sstrell's avatar
sstrell
Icon for Super Contributor rankSuper Contributor
3 months ago

I'd contact your distributor to make sure they have added your license to the SSLC.

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    3 months ago

    The relevant menus is what is missing on the Altera SSLC site.
    The previous Intel SSLC site worked fine.

    • sstrell's avatar
      sstrell
      Icon for Super Contributor rankSuper Contributor
      3 months ago

      What I'm saying is the menu might be dynamic.  If you don't have a license to activate/generate because your distributor hasn't enabled it yet, the menu options may not be there.  I don't have those options either, but I don't have any licenses to set up.

      This is a guess since the Altera SSLC is new.

      • covfefe's avatar
        covfefe
        Icon for Occasional Contributor rankOccasional Contributor
        3 months ago

        Got it. There is not Altera SSLC contact info, so I need to wait until someone working there sees this post. 

        thanks anyway!

    • paveetirrasrie_Altera's avatar
      paveetirrasrie_Altera
      Icon for Frequent Contributor rankFrequent Contributor
      3 months ago

      Hello,

       

      APologies for the delayed response.

      I would agree with Sstrell suggestion. Please reach out to your local distributor if they've enabled the license in SSLC.

      Kindly do let me know if you've further issue on this matter.

       

      Regards,

      Pavee

    • paveetirrasrie_Altera's avatar
      paveetirrasrie_Altera
      Icon for Frequent Contributor rankFrequent Contributor
      2 months ago

      Hello,

       

      We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. 
      If you have a new question, feel free to open a new thread to get the support from Intel experts. 
      Otherwise, the community users will continue to help you on this thread. 
      Thank you.

      • covfefe's avatar
        covfefe
        Icon for Occasional Contributor rankOccasional Contributor
        2 months ago

        What do you mean? I answered that I need help from Altera to restore these options:

        The relevant menus is what is missing on the Altera SSLC site.
        The previous Intel SSLC site worked fine.