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covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
5 months ago

Altera SSLC License

Hello, I am having issues with the Altera / Intel Self Service License Center. According to the help available online ,I should have several options in the "Licenses" menu, yet these ones are missin...
Installation & Licensing
covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
1 month ago

When should we expect the missing menus to be on the website? Or the help documentation to match the website?

paveetirrasrie_Altera's avatar
paveetirrasrie_Altera
Icon for Frequent Contributor rankFrequent Contributor
14 days ago

 Hello,

 

Licensing team would be the right one to answer this. To submit the request, please follow the steps below:

  1. Log in to the SSLC Portal at https://www.altera.com/SSLC
  2. Go to Help
  3. Select Contact Customer Service
  4. Fill up the details & Click Submit

 

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    14 days ago

    I thought so too. I opened a couple tickets, but all of them got closed telling me to post here instead. 

    At this point, 4 months later I’m just getting the runaround and unable to activate my license, it’s extremely frustrating. 

    • paveetirrasrie_Altera's avatar
      paveetirrasrie_Altera
      Icon for Frequent Contributor rankFrequent Contributor
      14 days ago

      Hello Raphael,

       

      Apologies for that. I've sent an email requesting for NIC ID.

      Please reply to that email and we will support you from there.

       

      Regards,

      Pavee

    • paveetirrasrie_Altera's avatar
      paveetirrasrie_Altera
      Icon for Frequent Contributor rankFrequent Contributor
      7 days ago

      Hello Raphael,

       

      Since I didn't hear from you on this post and we have a separate email thread to discuss this, I'll go ahead and close this thread.

      Please feel free to reach out to me if the issue persist. My last request was on NIC ID. Please share that over email so that I can move forward with this.

       

      Regards,

      Pavee