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ZWQ's avatar
ZWQ
Icon for New Contributor rankNew Contributor
2 days ago

Need to delete the 3 rehosts (wrongly generated)

Hello, I just started learning to use Questa sim last week and I applied for one license on SSLC site. But I was wrong about the license type for 3 times so that I do not have any rehost left (all the 3 licenses didn't work with my PC).

The informations used :

(deleted)

According to the notices on site SSLC, I do not have the right to delete those rehosts. So, could you please help me to delete them so that I can start over again?  

 

Waiting for your help and thank you very much !

 

Best wishes

Installation & Licensing

4 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    2 days ago

    Hi, 

    Is this license file a purchased license or a no-cost license? 
    If this is a purchased license, contact the Altera Customer Service here: 
    https://licensing.altera.com/sslc/s/contact-customer-service 


     

    If this is a no-cost license, just simply generate another new no-cost license for the Questa Starter Edition. 

    Regards,
    Richard Tan

     

    • ZWQ's avatar
      ZWQ
      Icon for New Contributor rankNew Contributor
      2 days ago

      Thank you very much for your quick repsonse.

      It's a no-cost license.

      The current Computer is with the "Primary Computer ID" . And the license type is "Floated".

      I would like to change the license type to "Fixed" with the same "Primary Computer ID". And I tried it on the window below, But when I clicked "Save", but it told this error:


      Could you please help me with this ? Thank you very much!

       

      • RichardT_altera's avatar
        RichardT_altera
        Icon for Super Contributor rankSuper Contributor
        1 day ago

        I will check with the internal team on this. 
        Do you have other NIC ID to generate the fixed license for now? 
        If not, I can generate one for you.

        Regards,
        Richard Tan