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drbarryh's avatar
drbarryh
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8 months ago

Created Free NIOSV IP evaluation license but did not get any license file by email?

Hi ALTERA NIOSV experts,

I have created licenses (the free evaluation type) through the Intel Altera Licensing portal for NIOSV-c, NIOSV-g, and NIOSV-m IP types. I get 3 messages saying a license has been created and i can see all the correct fields are filled in on the license form each time.

It then says you will get a license by email. But after 2 hours i still have not received anything from Intel-Altera.

Is there a problem with this licensing platform ?Is there a time delay between creating a license and actually getting it by email ? Usually this occurs very quickly, but not in this case !

Any suggestions or help much appreciated !

Thanks, Barry

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Nios Cpu

7 Replies

  • ChunHsien_Altera's avatar
    ChunHsien_Altera
    Icon for New Contributor rankNew Contributor
    8 months ago

    Hi Barry,

    Have you checked your junk mail?
    Meanwhile I'll check if there is any issues with the license platform.

    Regards,
    Chun Hsien

    • ChunHsien_Altera's avatar
      ChunHsien_Altera
      Icon for New Contributor rankNew Contributor
      8 months ago

      Hi Barry,

      We have replicated the issue, looks like something wrong with the platform.
      We'll let you know if any progress made.

      Thanks,
      Chun Hsien

      • drbarryh's avatar
        drbarryh
        Icon for Contributor rankContributor
        8 months ago

        Hi Chun, Thanks for checking this out. And yes i thought there might be ! I made a lot of license requests yesterday and as of today i have received no licenses. Please do fix this problem ASAP and keep me posted of any progress ?

        Thanks, Barry

  • ChunHsien_Altera's avatar
    ChunHsien_Altera
    Icon for New Contributor rankNew Contributor
    8 months ago

    Hi Barry,

    The issue has been resolved.
    Please regenerate the license and you should receive the email shortly.

    Please let me know if you're still facing issues.

    Thanks,
    Chun Hsien