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nskim's avatar
nskim
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2 months ago

Agilex 7 R-Tile RBES FPGA – Board Fails to Power On and JTAG Not Detected

1. What is the failure symptom? Please elaborate on the failure symptoms in detail. The FPGA power LED does not turn on, and Quartus fails to detect the JTAG interface. Debugging steps performed: ...
Programmable Logic Device
quality|reliability
FakhrulA_altera's avatar
FakhrulA_altera
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2 months ago

Hi nskim,

Could you share with us the Serial Number and OPN of the Devkit?

Regards,
Fakhrul

  • nskim's avatar
    nskim
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    2 months ago

    Hi Fakhrul,

    The serial number is AGIPCIe8020455, and the OPN is DK-DEV-AGI027RBES (Power Solution 2).

    • FakhrulA_altera's avatar
      FakhrulA_altera
      Icon for Regular Contributor rankRegular Contributor
      1 month ago

      Hi nskim,

      We are checking with our internal team on the Devkit warranty. Thank you for your patience. Many colleagues were out of office over the year-end and New Year, which caused a delay.

      We will update you as soon as we have the status.

      Regards,
      Fakhrul

      • nskim's avatar
        nskim
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        1 month ago

        Hi Fakhrul,

        I hope you are doing well. I wanted to check if there are any updates on this case.

    • FakhrulA_altera's avatar
      FakhrulA_altera
      Icon for Regular Contributor rankRegular Contributor
      1 month ago

      Hi nskim,


      Thanks for your patience while we checked with our internal team. We’ve confirmed the unit is out of warranty, so we’re unable to proceed with an RMA. Based on the extensive troubleshooting, the device appears to have a hardware fault.

      If recovery is still needed, please proceed with a paid repair via your distributor (if applicable).

       

      Regards,
      Fakhrul

       

      • FakhrulA_altera's avatar
        FakhrulA_altera
        Icon for Regular Contributor rankRegular Contributor
        1 month ago

        Hi nskim,
         

        There are no new updates. As noted earlier, the unit is out of warranty, so we cannot proceed with an RMA. Based on the troubleshooting already done, the device likely has a hardware fault. If recovery is still needed, please arrange a paid repair through your distributor.

        At this point, I’ll transition this thread to community support. If you have any new questions, feel free to open a new thread to receive assistance from Altera experts. Otherwise, the community members will continue to help you here.

        Thank you for your engagement!

        Best regards,
        Fakhrul