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SOtha1's avatar
SOtha1
Icon for New Contributor rankNew Contributor
5 years ago

Power failure pointed to this EP4CGX50CF2317N

Encountered power failure in field and customer wanted request FA on the faulty device. Please help to review and provide ERMA #.

Failed: Field failure (RMA return)

Failure :

SN ACPZ9396---Unable to power up port – DC :1613

SN ACPG6599—Unable on line(Power failure) – DC 1537

MPN : EP4CGX50CF2317N

PN : JNTG-310-053350

Qty for FA : 2 pcs

Supplier : Altera.

Desc: Altera Cyclone EPACGX50CF23I7N FPGA

6 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    5 years ago

    Hi,

    Do you suspect any failed pins? If yes, can you listed the pin name here?

    Wania

    • SOtha1's avatar
      SOtha1
      Icon for New Contributor rankNew Contributor
      5 years ago

      Failed part removed and no specific pin was suspected failing .

      The failed board has been isolated, passed after replacement with new EP4CGX50CF2317N.

      Hence, customer want this unit to send back to Intel for further FA. Please help to share the ERMA #.

      • SOtha1's avatar
        SOtha1
        Icon for New Contributor rankNew Contributor
        5 years ago

        Hi Wani,

        Any update on this?

        We seek your prompt respond here since Juniper is now chasing for the FA result. This failure observed on our RMA board, return from field and wanted to understand the failure root cause. Please help to look into thus request and provide the ERMA # accordingly.