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SOtha1's avatar
SOtha1
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5 years ago

Failed part removed and no specific pin was suspected failing .

The failed board has been isolated, passed after replacement with new EP4CGX50CF2317N.

Hence, customer want this unit to send back to Intel for further FA. Please help to share the ERMA #.

SOtha1's avatar
SOtha1
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5 years ago

Hi Wani,

Any update on this?

We seek your prompt respond here since Juniper is now chasing for the FA result. This failure observed on our RMA board, return from field and wanted to understand the failure root cause. Please help to look into thus request and provide the ERMA # accordingly.

  • SOtha1's avatar
    SOtha1
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hi Zawani,

    Kindly support on this FA request asap. Your prompt support is required for this case.

    • SOtha1's avatar
      SOtha1
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hi Zawani,

      Can we know what is the stopper for you to handle this case? We have been waiting for long time.

      If there are any other thing that you need us to provide, please let us know. We will consult with Juniper for this.

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        5 years ago

        Hi ,

        The case previously was unavailable due to has been closed by the third party. I re-open back the case and an email has been sent to you to proceed for further step. We will continue the communication through forum email as I required some confidential info.

        Wani