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FlavioC's avatar
FlavioC
Icon for New Contributor rankNew Contributor
9 months ago

Unable to Enrol into SSLC Due to Microsoft Authentication App Issue

Hello,

I’m experiencing issues signing in to my Intel account to access my licenses. The login process requires the Microsoft Authentication App, but when I open the app, it displays “Action Required” and does not allow me to proceed.
On the Intel website, the only available sign-in options are:

  • Entering a code generated by the Microsoft Authenticator app
  • Approving the sign-in request through the Microsoft Authenticator app

Both options rely on the app, which is currently not working for me. As a result, I cannot sign in to my account.

Could you please advise on how to resolve this issue or provide an alternative way to access my account?

Thank you for your assistance.

Installation & Licensing

6 Replies

    • ShengN_altera's avatar
      ShengN_altera
      Icon for Super Contributor rankSuper Contributor
      9 months ago

      For purchased license account, submit a ticket through SSLC.

      Go To https://licensing.intel.com/ à Help à Contact Customer Service

       

       

       

       

      Select license issue à provide proof of purchase details (either one of Distributor PO, License Activation Code/ Serial number, NIC ID) à Click submit issue

       

       

       

       

      • FlavioC's avatar
        FlavioC
        Icon for New Contributor rankNew Contributor
        7 months ago

        Thanks for your help.

        Unfortunately I don't have the "help" menu: