Forum Discussion

cmautner's avatar
cmautner
Icon for New Contributor rankNew Contributor
8 months ago

Stratix 10 Programmer failure

I am trying to program a STRATIX10TX SIGNAL INTEGRITY development kit. I had created my first .jic file and it went through 100% programming cycle. Then it started to go through a second pass of programming and failed at 1%. I don't know why it went through more than one pass.

After that happened I haven't been able to program it with the .soc files I was previously downloading successfully or the .jic file that failed originally.

I am using Quartus Prime Pro 20.4. Attached is an image of the failed Programmer window.

The Quartus error messages are listed below

Info(209060): Started Programmer operation at Wed Apr 16 16:25:42 2025
Info(18942): Configuring device index 2
Error(18939): Unexpected error in JTAG server: Timeout
Error(18939): Unexpected error in JTAG server: Timeout
Error(18952): Error status: Synchronization failed
Error(209012): Operation failed
Info(209061): Ended Programmer operation at Wed Apr 16 16:25:45 2025

Compilation
Platform

6 Replies

  • FakhrulA_altera's avatar
    FakhrulA_altera
    Icon for Regular Contributor rankRegular Contributor
    7 months ago

    Hi,


    There's a few question to clarify this issue:


    1. Have you tried to power cycle?
    2. Make sure the JTAG communication cable(s) are securely connected to the target system and are set to use a JTAG TCK frequency that is supported by all the devices in the JTAG chain and the target system, and the correct device is selected. Then retry the operation.
    3. Have you try to program other working FPGA on the board to see if it was program successfully? This is to see if the the board is working fine or not.


    Regards,

    Fakhrul


    • cmautner's avatar
      cmautner
      Icon for New Contributor rankNew Contributor
      7 months ago

      Hi Fakhrul, thanks for replying

      1. I have power cycled many, many times. No success ever

      2. The JTAG cable is really just a USB B cable that plugs into the port on the board. When it's plugged in Windows Device Manager shows an Altera USB-Blaster II. The JTAG frequency I'm trying now is 6MHz which is what we use on other boards of the same model successfully. I did use 24MHz the first time and we think that may be what fried the board

      3. I don't know how to program any other FPGAs on the board. My understanding is that the other FPGA is just there to coordinate the code download for the Stratix 10. When I use the Quartus Programmer to Auto Detect it shows both devices but when I actually try and program it I get "Error(18939): Unexpected error in JTAG server: Timeout"

  • FakhrulA_altera's avatar
    FakhrulA_altera
    Icon for Regular Contributor rankRegular Contributor
    7 months ago

    Hi cmautner,


    Apologies for the delay, I’ve been a bit tied up lately.


    Have you tried programming the board using a SOF file or a new JIC file? Also, could you share what configuration scheme you're using for this application?


    Since you mentioned that Quartus 20.1 and later versions fail, have you tried using an earlier version of Quartus? If so, what was the result?


    Best regards,

    Fakhrul


  • FakhrulA_altera's avatar
    FakhrulA_altera
    Icon for Regular Contributor rankRegular Contributor
    7 months ago

    Hi cmautner,


    As we haven't received a response to our previous notification, this thread will be transitioned to community support. We hope all your concerns have been addressed. If you have any new questions, please feel free to open a new thread to receive support from Intel experts. Otherwise, community users will continue to assist you here. Thank you.


  • cmautner's avatar
    cmautner
    Icon for New Contributor rankNew Contributor
    6 months ago

    I had to swap the board out and continue with development. So I can no longer debug this.

    My best guess is that programing the board at 24MHz accidentally blew a security fuse keeping it from being programmed again