Forum Discussion
New ContributorSSLC Login Issue – "You need to enroll" loop after OTP verification
Hi,
I am facing an issue with the Altera Self Service Licensing Center (SSLC).
Problem:
- I enrolled at licensing.altera.com successfully
- I receive the OTP verification code on my email
- After entering the OTP correctly, it shows:
"Access to the SSLC portal requires registration Register here to get started."
- This creates an infinite loop and I cannot access the portal at all
I need to generate a free Questa Intel FPGA Starter Edition (SW-QUESTA) license for use with Quartus Prime Lite 24.1.
Things I already tried:
- Enrolled with two different email IDs
- Tried Chrome, Edge, and Incognito mode
- Cleared cookies and cache.
Could you please either:
1. Fix my account access, OR
2. Manually generate and send the license.dat file to my email
My registered email: [email protected]
Thank you.
4 Replies
covfefeOccasional Contributor
I am having similar issues with the new Altera licensing center (the previous Intel one worked great)
sstrellSuper Contributor
Go to your dashboard after signing in to MyAltera at
https://www.altera.com/myaltera
Do you see the SSLC listed there in the main boxes of your dashboard? If not, go to
and click Register. For some reason, it's an additional registration on top of MyAltera.
paveetirrasrie_AlteraFrequent Contributor
Hello Lakshmi,
Any update based on previous suggestion?
Regards,
Pavee
- paveetirrasrie_Altera
Hello,
We do not receive any response from you to the previous answer that have provided. This thread will be transitioned to community support.
If you have a new question, feel free to open a new thread to get the support from Altera experts.
Otherwise, the community users will continue to help you on this thread.
Thank you.
