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SaiLakshmi's avatar
SaiLakshmi
Icon for New Contributor rankNew Contributor
1 month ago

SSLC Login Issue – "You need to enroll" loop after OTP verification

Hi,

I am facing an issue with the Altera Self Service Licensing Center (SSLC).

Problem:

- I enrolled at licensing.altera.com successfully

- I receive the OTP verification code on my email

- After entering the OTP correctly, it shows:

 

"Access to the SSLC portal requires registration Register here to get started."

- This creates an infinite loop and I cannot access the portal at all

I need to generate a free Questa Intel FPGA Starter Edition (SW-QUESTA) license for use with Quartus Prime Lite 24.1.

Things I already tried:

- Enrolled with two different email IDs

- Tried Chrome, Edge, and Incognito mode

- Cleared cookies and cache.

Could you please either:

1. Fix my account access, OR

2. Manually generate and send the license.dat file to my email

 

My registered email: [email protected]

 

 

Thank you.

 

general
Installation & Licensing

4 Replies

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    1 month ago

    I am having similar issues with the new Altera licensing center (the previous Intel one worked great)

  • paveetirrasrie_Altera's avatar
    paveetirrasrie_Altera
    Icon for Frequent Contributor rankFrequent Contributor
    20 days ago

    Hello,

     

    We do not receive any response from you to the previous answer that have provided. This thread will be transitioned to community support. 
    If you have a new question, feel free to open a new thread to get the support from Altera experts.
    Otherwise, the community users will continue to help you on this thread. 
    Thank you.