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MZure's avatar
MZure
Icon for New Contributor rankNew Contributor
6 years ago

rehosting licence

Hello,

we changed physical server.

I changed Computer Name and Primary Computer ID (NIC) in Self Service Licensing Center. I cant get renewals license.

I am attaching a print screen.

What I doing bad?

Thank you

6 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hi Sir

    Welcome to INTEL forum. Software and IP licenses can be transferred to a different PC/server by going to the Create New License section on the Self-Service Licensing Center by license admin only and this is call rehosting license. Could you help to rehost again you license and see how things go. Rehosting step,

    https://fpgasupport.intel.com/Licensing/license/index.html (Licensing Center Home)

    Step 1: Click the Self Service Licensing Center link

    Step 2: Select Computers and License Files tab

    Step 3: Select the Host ID to change by clicking the pencil icon in the Update Computer

    column.

    Step 4: Change the Host ID or any field value displayed on the screen. However, a change of

    Host ID will only be considered as re-host.

    Step 5: Click Submit button

    Guidance: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html?wapkw=rehosting+your+license --> Rehosting Your License Demo

    Hope this help


    • MZure's avatar
      MZure
      Icon for New Contributor rankNew Contributor
      6 years ago

      Hello,

      this is the procedure I did and described above. However, this does not solve the actual update of the license file, which I cannot generate.
      Licensing Center Home --> tab: Computers and License Files --> I select hostname with updated hostname and NIC --> button: Get License --> Message: There are no product licenses assigned to this computer

      How do I get a new license file, please?

      Our department can't work

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    For further checking kindly advise the following.

    Name :

    Email Address :

    Company Name :

    Company Address :

    License .dat file :

    OLD and NEW NICID(Mac Add) :

    You can also reply/attach your file in private message.


    • MZure's avatar
      MZure
      Icon for New Contributor rankNew Contributor
      6 years ago

      Hello,

      I replied in a private message last week.

      You can see print screen email header below

      MZure to
      ‎07-09-2020 06:26 AM
      Re:rehosting licence
      What is the progress please?
      Thank you
      Martin
  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    We have not heard from you and I hope that my last note in privet message clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.