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Altera_Forum's avatar
Altera_Forum
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14 years ago

Quartus II crashing in Help menus

Hello,

I'm receiving the following message when I try to select something from the Help menu which is not a good thing considering I'm a beginner:

Internal Error: Sub-system: THR, File: /quartus/ccl/thr/thr_process.c, Line: 445

Failed to create process!

Stack Trace:

0x1dbe: _thr_internal_error + 0x1e (ccl_thr)

0x15e4: _thr_process_create_and_save_job + 0x404 (ccl_thr)

0x1b44: _thr_process_create + 0x24 (ccl_thr)

0x53c5: _ictq_dyn_go_to_optional_or_web_help_or_spr_url + 0x225 (sys_ictq)

0x4a61: ictq_locate_to_web_page + 0x141 (sys_ictq)

0x6519: _ictq_dyn_locate_to_web_page_based_on_url + 0x39 (sys_ictq)

0x3baa: hlpq_display_topic + 0x48a (sys_hlpq)

0x3e4a: _hlpq_dyn_show_enumerated_topic_impl + 0x20a (sys_hlpq)

0x4603: QUI_HELP_MENU::tutorial_action + 0x63 (SYS_QUI)

0x90cc: QUI_HELP_MENU::qt_metacall + 0xbc (SYS_QUI)

0xe0eae: QMetaObject::metacall + 0x3e (QtCore4)

0xc57d: QAction::activate + 0xcd (QtGui4)

0x348a28: QMenu::findIdForAction + 0x288 (QtGui4)

0x34e500: QMenu::internalDelayedPopup + 0x680 (QtGui4)

End-trace

Quartus II 32-bit Version 11.1 Build 216 11/23/2011 SJ Web Edition

Service Pack Installed: 1

When I dismiss the error dialog, Quartus II crashes.

Note, I'm running Windows 7 SP 1 on a MacBook.

Thanks!

3 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    14 years ago

    i don't see the same problem on Windows 7 in 11.1sp1

    do you have a browser set up in Tools > Options > Internet Connectivity?
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    14 years ago

    Yes, it was set to Chrome and path appeared to be valid, albeit Chrome seems to be installed in the user's local AppData folder. Maybe some privilege issues involved there (just speculating). But anyway, changing it to Explorer's path seems to have fixed the problem. So, thanks for pointing me in the right direction. :)