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Jens's avatar
Jens
Icon for Occasional Contributor rankOccasional Contributor
4 months ago

Quartus did not start

Hi, Since the switch to European Summer Time we cannot start Quartus Prime 2025 in Windows 11. Error Message: The application could not be started correctly (0xc0000142) What could be the reason ...
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KennyT_altera's avatar
KennyT_altera
Icon for Super Contributor rankSuper Contributor
4 months ago

Hi Bill,

 

We have contacted the sophos but require you to provide some information for futher support.

Kindly check your email on this.

 

Thanks

Jens's avatar
Jens
Icon for Occasional Contributor rankOccasional Contributor
3 months ago

Hi KennyT,

do you have any updates for us regarding the Sophos problem? 

After Sophos was disabled on a few individual computers for two weeks, our IT department reactivated it, and we can no longer use Quartus version 25.1 or later.

For Arria and Cyclone we go back to previous versions but for new projects, we rely on the latest software.

Is there anything we can do to help you with Sophos?

 

Jens

  • KennyT_altera's avatar
    KennyT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    I have just sent you an email regarding this matter. Could you kindly help to check? I have not yet received any update from Sophos.

    • Jens's avatar
      Jens
      Icon for Occasional Contributor rankOccasional Contributor
      3 months ago

      Unfortunately, our IT department is currently unable to address this issue. I’m afraid there’s nothing I can do about it either. We hope Altera will find a solution.

      Jens

      • KennyT_altera's avatar
        KennyT_altera
        Icon for Super Contributor rankSuper Contributor
        3 months ago

        It is fine, since we have billmax log a case to Sophos, we will wait for their reply.

  • KennyT_altera's avatar
    KennyT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    Do you mean CyberArk is also blocking the Quartus launch?

  • KennyT_altera's avatar
    KennyT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    Thanks you for providing the update, we will wait for more information.

  • KennyT_altera's avatar
    KennyT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    Thank you for the workaround.