New Quartus license file not sent

Hi Sheng,

Thank you for confirming the licenses.

I have two licenses that I asked you to verify, and the license you attached the expired1 is one that has never been licensed since the product was purchased. It also appears in the list of new licenses in the license menu.
So the status is "Unlicensed" and the number of licenses that can be created is 1.

The other license(expired2) I asked you to check was licensed at the end of last year, so its status is "licensed" and the number of licenses that can be created is 0. However, the license file has not been sent to me as I asked.

Moreover, the above two licenses are not included in the list of maintenance expired licenses.

Also, what does it mean when a license is no longer available even though it has never been licensed after the product was purchased? Even if the license has expired, I would be happy to have it renewed free of charge if at least the license has not yet been issued, but I am not convinced that I should have to pay for it again.

I believe that there may be a delay in the issuance of licenses due to development circumstances, but I would appreciate it if you could re-confirm your opinion on how to handle this situation.

Best regards,
furufuru