Forum Discussion

furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago
Solved

New Quartus license file not sent

I issued a new Quartus Prime license from the Intel Self-Service License Center (SSLC), but the license file is not being sent via email. The web FAQ states that the license file is sent within minu...
Compilation
Hdl
  • furufuru's avatar
    furufuru
    1 year ago

    Hi Sheng,

    I have successfully generated a license file using the new license I obtained and have confirmed that the Quartus software successfully recognizes the registration information using that file.
    I greatly appreciate your prompt and courteous response.
    Thank you very much for your assistance in this matter.

    Best regards,
    furufuru

ShengN_altera's avatar
ShengN_altera
Icon for Super Contributor rankSuper Contributor
1 year ago

Hi,


Based on the link:

Your account request will need to be validated and is subject to approval. An e-mail notification will be sent to you if the account has been approved. Therefore, the Intel Premier Support button will be visible in the My Intel Dashboard under the My Support section.


The button will only be visible once subject to approval and received the email.


Thanks,

Regards,

Sheng


  • furufuru's avatar
    furufuru
    Icon for New Contributor rankNew Contributor
    1 year ago

    Hi Sheng,

    Thank you very much for your message.

    I tried to register for Premier Support but unfortunately got a message that access is denied. (see attached zip file)

    It says to resubmit the request using the company email address since personal email addresses are not allowed, but I am currently out of the organization and do not have a company email address.

    Is there any way I can get the answer information on this forum? Please advise if you have any other good solutions.

    Thank you for your cooperation.
    Best regards,

    furufuru