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robo92's avatar
robo92
Icon for New Contributor rankNew Contributor
2 years ago

I do not get an email after trying to enroll for a FPGA SSLC account

I've been getting run in circles and I'm getting pissed off with Intels support team. I'm just trying to get access to the FPGA self-service licensing center but I never get an email for the account after I go through the enrollment no matter how many times I fill out the form. I've waited week and called/chatted with their support team many times and they either say they can't help because it's an FPGA issue and they don't help with those kind of issues or when I try and explain that it's not an FPGA issue it's an account/login issue I just need access to an account they make a ticket pass it higher up and then a few days pass and I get an email saying "We sincerely apologize for the inconvenience. Please be informed that the queries related to FPGA (such as account or registration, licensing, etc) are handled by our Community tech Experts only. We would request you post your queries in the below-mentioned forum for further assistance." Which is bs. So I'm here now hoping that someone can come along and grant me access the the elusive SSLC.

Installation & Licensing

6 Replies

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    2 years ago

    Hi @robo92


    Thank you for posting in Intel community forum and hope all is well.

    Apologies for the inconvenient caused from all the account and unpleasant login/account experiences.


    Unfortunately for this channels we are having limited access to investigate the accounts you have and on the inconvenient account creation.


    This are part of the digital experiences transformation, for those account/login related challenges, we do have a dedicated team which will assist you through the issues encounter to solved them.


    Below are the details for the different channel available:

    - Ticket: https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

    - Chat: https://intelsupportchat.secure.force.com/icslivechat/ICS_A_E_English_Chat_Page

    - Phone: https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html


    Note: As for the real-time support would suggest to follow the phone channels above which will fulfill your urgent needs, there is also live FAQ that is available for references. (https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq.html)


    Best Wishes

    BB


    • robo92's avatar
      robo92
      Icon for New Contributor rankNew Contributor
      2 years ago

      I've submitted a ticket to them before, twice, each time I never get to talk to them directly and they cancel the ticket and send back the same message I mentioned in my original post. I just need some actual help and for people to stop pointing the finger at other people to help.

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    2 years ago

    Hi @robo92,


    Noted and the frustration, allow me to escalate this internally to get the relevant teams attention and provided guidance for the issues you are facing.

    Please give me some time to do that and will get back to you for any updates.

    Appreciate the patients.


    Best Wishes

    BB


  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    2 years ago

    Hi @robo92,


    As previously mention this has been escalated internally and your issues has been in our priority radar to attend for.

    I believe some other folks has contacted (i.e. phone/email) you already in regards to your account issues.

    Is there further clarification on that?

    Hope to hear from you soon.


    Best Wishes

    BB


  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    2 years ago

    Hi @robo92,


    Greetings, per alignment the license issues has been solved but you are still having account clarification are still being clarify, for that another the accounts team would be the able to assist you on that. If you are still not able to get the clarification you need, please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.


    Best Wishes

    BB