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ken-salt's avatar
ken-salt
Icon for New Contributor rankNew Contributor
10 months ago
Solved

I can't change the license

こんにちは！

新しいコンピュータを入手し、Self-Service Licensing Centerでライセンスを変更しようとしましたが、「1つ以上のライセンスに利用可能なRehostがないため、ホスト情報を更新できません」というメッセージが表示され、NIC IDを変更できませんでした。

使用可能なリホストの数は 3 です。
助けてください。

Installation & Licensing

4 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    10 months ago

    Is the license file that you want to rehost a purchased license or evaluation license?

    If it is evaluation license, then you just need to generate a new evaluation license from the SSLC.


    If it is a purchased license, check the Available Rehosts number # for the license rehost.

    If the rehost number is 0, then you can not rehost the license.

    If that the case, could you provide the screenshot of the license file you plan to rehost (LR-XXXXXXX) and the Available Rehosts number #?

    I will send you a private email for further details.


    Please checkout this user guide on how to rehost the license if the Available Rehosts number # is Not Zero.

    https://www.intel.com/content/www/us/en/docs/programmable/683472/24-3-1/rehosting-a-license-on-a-different-computer.html#lba1688654952839__section_iyz_hml_fwb


    Regards,

    Richard Tan


    • ken-salt's avatar
      ken-salt
      Icon for New Contributor rankNew Contributor
      10 months ago

      Sorry

      I made a mistake and marked it as Accepted Solution.

      I have 3 rehosts available.

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    10 months ago

    After further debug, the root cause is due to changing the NIC ID in the Computer Profile in the All Computers. This will rehost all the license file tied to that NIC ID. Since the rehost cant be made (stated in the warning message), that mean at least one license tied to that NIC ID does not have available rehost #.

    User will need to check All Licenses, to check if there is any license file with a 0 rehost number #, being tied to that specific NIC ID.


    If user plan to rehost one license only, it is recommend to rehost that particular license file directly, instead of changing the computer profile (which rehost all license bundle under the same NIC ID).

    Additionally, you may Create a New Computer (with a new name) for your new NIC ID.


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    10 months ago

    Now, I will transitioning this thread to community support. If you have any further questions or concerns, please don't hesitate to reach out. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

    The community users will be able to help you on your follow-up questions.

    Thank you and have a great day!

    Best Regards,

    Richard Tan