Forum Discussion

kimdy's avatar
kimdy
Icon for New Contributor rankNew Contributor
1 year ago
Solved

how can i solve this problem?

after this error message i cant launch Quartus.

if i restart the PC it runs properly but same error occurs after few minutes(10min~)

Problem Details
Error:
Internal Error: Sub-system: ATCL, File: /quartus/ccl/atcl/atcl_tcl.cpp, Line: 198
interp != NULL && package && *package
Stack Trace:
0x3ebd: err_report_internal_error + 0x2d (CCL_ERR)
0x27f88: atcl_package_require + 0x1308 (ccl_atcl)
0x2ccab: ACF_MANAGER_STORAGE_REAL::ACF_MANAGER_STORAGE_REAL + 0x71b (db_acf)
0x25bbd: ACF_MANAGER::internal_open_create_project + 0xbbd (db_acf)
0x28225: ACF_MANAGER::open_project + 0xbd5 (db_acf)
0x1613a: QSYN_FRAMEWORK::initialize_databases + 0x9ea (quartus_map)
0x10aba: qexe_do_normal + 0x18a (comp_qexe)
0x16fa0: qexe_run + 0x420 (comp_qexe)
0x18012: qexe_standard_main + 0xb2 (comp_qexe)
0x1b94e: qsyn_main + 0x55e (quartus_map)
0x12208: msg_main_thread + 0x18 (CCL_MSG)
0x13b18: msg_thread_wrapper + 0x78 (CCL_MSG)
0x15f13: mem_thread_wrapper + 0x73 (ccl_mem)
0x11a41: msg_exe_main + 0xa1 (CCL_MSG)
0x2c957: __scrt_common_main_seh + 0x10b (quartus_map)
0x17373: BaseThreadInitThunk + 0x13 (KERNEL32)
0x4cc90: RtlUserThreadStart + 0x20 (ntdll)

End-trace


Executable: quartus
Comment:
None

System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0

Quartus Prime Information
Address bits: 64
Version: 23.1std.1
Build: 993
Edition: Standard Edition

Hdl
  • kimdy's avatar
    kimdy
    1 year ago
    I thought the error was from my side(either OS or hardware), not the quartus program. So i tested in Virtual Machine in Windows Hyper-V and it works properly so the problem was in my OS and i just reinstall my windows.

3 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    I am not able to find a similar internal error in the database.

    What trigger the error message in the first place?

    Are you running a Quartus project at that time?

    I will need more information on how to duplicate the error as without the error duplication from our side, it would be hard to find a workaround/solution.


    This will requires the engineering team to investigate on this and please keep in mind that any work involving our engineering team may take some time, ranging from a few days to a few weeks, depending on the complexity of the issue.


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.


    If you have any further questions or concerns, please don't hesitate to reach out. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.


    The community users will be able to help you on your follow-up questions.


    Thank you for reaching out to us!


    Best Regards,

    Richard Tan



    • kimdy's avatar
      kimdy
      Icon for New Contributor rankNew Contributor
      1 year ago
      I thought the error was from my side(either OS or hardware), not the quartus program. So i tested in Virtual Machine in Windows Hyper-V and it works properly so the problem was in my OS and i just reinstall my windows.