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MATRIX7878's avatar
MATRIX7878
Icon for Occasional Contributor rankOccasional Contributor
2 years ago

HDMI IP giving an error about clock

Hello,

I recently wrote in to report a problem I had with Quartus 23.2 Windows 11 and generating an HDMI IP example. I installed Quartus 23.4 Windows 11 and I still cannot get an example to generate. I get the errors attached and am using the settings also attached. Any help would be appreciated.

Thank you,

Drew

12 Replies

  • ZH_Intel's avatar
    ZH_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Hi Drew,


    Thank you for reaching out.

    Apologize for the delayed response as we encounter some technical difficulty.

    Just to let you know that Intel has received your support request and currently we are confirming the details with our internal team.

    I shall come back to you with findings.

    Thank you for your patience.

    Best Regards,

    ZH_Intel


  • MATRIX7878's avatar
    MATRIX7878
    Icon for Occasional Contributor rankOccasional Contributor

    Hello,

    Thank you for letting me know. I will wait.

    Drew

  • ZH_Intel's avatar
    ZH_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Hi Drew,

    Good day.

    Thank you for your patience.

    At the moment, we do not observe any error during generating design example.

    Allow me to clarify some items below first:


    Q1. May I know which Windows operating version you are using?


    Q2. Do you have multiple Quartus version install in the same operating system?


    Please make sure that you have sufficient storage in your operating system to generate example design.

    Insufficient storage may also lead to error during generating example design.


    Looking forward to hear back from you so that we can proceed for next step.

    Thank you.

    Best Regards,

    ZH_Intel


  • MATRIX7878's avatar
    MATRIX7878
    Icon for Occasional Contributor rankOccasional Contributor

    Hello,

    I am using Windows 11 version 23H2.

    No, I only am using Quartus 23.4.

    I have over 50 GB of space. I can generate other examples from different IP's, but not the display IP's.

    Thank you,

    Drew

  • ZH_Intel's avatar
    ZH_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Hi Drew,

    Good day.

    Thank you for your reply.

    I have found the same error as what you are experiencing.

    After running some test, we found that this error occurs when selecting "Custom Development Kit" in the target development kit option in IP Parameter Editor in Quartus software.

    Screenshot Screenshot2

    To workaround for this issue, you may generate the example design by selecting either "No Development Kit" or "Agilex 7 FPGA Development Kit"

    in the target development kit option in IP Parameter Editor.

    If you are using custom development kit, you can generate with above selection then you will need to re-assign the pin assignment in order for design example to work on you custom development board.

    I have filed in this case to our internal team and they are running investigation on this.

    This bug will be fixed in the future release of Intel® Quartus® software.

    Thank you Drew and appreciate your input in reporting this error.

    With that, do you still have further inquiries on this case?

    Is there anything else I can help you with regards to this case?

    Best Regards,

    ZH_Intel

  • ZH_Intel's avatar
    ZH_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Hi Drew,

    Good day.

    I wish to follow up with you about this case.

    Do you still have further inquiries on this case?

    Is there anything else I can help you with regards to this case?

    If there is no further inquiries, I will transition this thread to community support.


    Thank you.

    Best Regards,

    ZH_Intel


  • MATRIX7878's avatar
    MATRIX7878
    Icon for Occasional Contributor rankOccasional Contributor

    Hello,

    Apologies for not responding sooner, I did not get a notification that I had a new answer. It was a bug due to the board selected. Thank you for letting me know. I will fix it appropriately. Glad that I found this.

    Drew

  • ZH_Intel's avatar
    ZH_Intel
    Icon for Frequent Contributor rankFrequent Contributor

    Hi Drew,

    Good day.

    Most welcome. Glad that to be able to assist you with this case.

    With that, I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread.


    Stay safe, and I hope you have a great day.

    Thank you.

    Best Regards,

    ZH_Intel