Forum Discussion
Occasional ContributorGetting Intel on site help
Hi,
I am located at Ames, Iowa and working on a project in DE5a-NET DDR4 Arria 10 GX device using Quartus Prime Pro tool. I would like to know is there any provision for getting some on-site support for problems related to user designs (I heard something like premium help or something like that). If something exists like this, please let me know. Thank you.
4 Replies
NurinaRegular Contributor
Hello,
Thank you for using Intel Communities.
We have Intel Premier Support, you can find information here: https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html
Regards,
Nurina
- Nurina
Hi,
Do you have any updates? Usually we don't provide on-site (if you meant face-to-face), you can always request a phone call to debug together.
Regards,
Nurina
- Nurina
Hi,
We have not received a reply from you. As such, I now transition this thread to community support. If you have a new question, Feel free to open a new thread or login to ‘ https://supporttickets.intel.com ’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.
If any answer from the community or Intel Support are helpful, feel free to rank your support experience by rating 4/5 survey. Please let me know of any inconvenience so that I may improve your future service experience.
Have a great day!
Best regards,
Nurina W.
SijithThank you Nurina. Just curious is there anything like a face-to-face help from intel?
