Forum Discussion
New ContributorUnable to log into self service license center
I have been trying for over 2 weeks to log into the self service license center to retrieve a license for an IP block that we purchased and have not been able to get logged in. I have contacted Intel directly twice and have been told to post to this forum rather than fixing the issue so here I am. When I use the links they provided it takes me to a log-in page and allows me to log in. I then end up on the page https://www.intel.com/content/www/us/en/homepage.html
On this page I click on the little person in the upper right (my intel) and select the self service license center. This takes me to a page that says I need to complete my registration. This page has my user name and company information displayed so I click the continue button. At this point a new page is displayed that says you are creating an account for me and I will receive an email when completed.
If I log out and repeat the process I do not get the account confirmation page, rather I a screen (attached image) that says account required.
In over 2 weeks I have not received an email and I cannot get into the license service to retrieve the license THAT WE PAID FOR! We have already lost over 2 weeks of time on this project and have missed an important deadline. Please correct this problem and/or give me the license that we paid for so we can continue this project.
I have attached 2 screen shots. Initial_Login.jpg is the page I get after I successfully log into the link that you provided to me.
LicensCenter.jpg is the screen I get when I attempt to get into the license center using the "my intel" menu.
26 Replies
seamusbleuI have the same problem, and yes, my registered email address for Intel FPGA forum is the same as with my SSLC email address.
JWies1Eventually I found a way that is working:
- in Quartus menu choose Tools -> License Setup
- click button Download License
- copy the URL from the internet explorer that opens to a browser of your choice (1)
- open URL
- sign in with intel account
- click on button Self Service Licensing Center
- get some champange!
(1) Can anyone explain me, why Quartus is explicitly starting the internet explorer?
Because that is the only browser that doesn't work!- jason11
I've also been trying to access licensing.intel.com for about a month, and have not succeeded in logging in or generating an account there. This is resulting in project delays and an inability to generate the quartus license that I purchased the first week of this year.
slsg93I just received the elusive email welcoming me to the SSLC that I was waiting on. I am now able to get into the SSLC. Unfortunately when I put in the activation code for the license we purchased it now tells me the activation code is bad. The activation code is supposed to unlock a piece of IP that we purchased the license for through Mouser. The email with the activation code in it came from Intel. Any suggestions? I am not looking for a license for Quartus, just for one piece of IP.
- Zawani_M_Intel
Frequent Contributor
Thanks for the confirmation!
I will send you an email to get the activation code for checking. However, you will still need to activate the code on your own as we do not have the access to customer account.
Wani
- slsg93
For the record, I just tried to access the SSLC and it is still not letting me in. I log into my Intel account, then when I attempt to access the SSLC it tells me I need to verify my account. All of my personal data on this confirmation page is correct so I click the continue and then it tells me my account has been approved and that I should receive an email with confirmation but I never get the email. This is exactly what has been happening for the past several weeks (almost a month now) and I have yet to receive any confirmation email and I am not granted access to the SSLC.
- REics
*push* NOT YET FIXED!
- Zawani_M_Intel
Hi REics,
Can you confirm your registered email address for Intel FPGA Forum is same with your SSLC email address?
Wani
RuikaiI am hitting exactly the same problem as slsg93 described here. Intel, please show up and solve the problem!
- Zawani_M_Intel
Hi Ruikai,
Can you confirm your registered email address for Intel FPGA Forum is same with your SSLC email address?
If it is not, I will privately message you to get the email address for checking.
Wani
- Ruikai
Hi Wani,
I am still not able to log into SSLC to get my license. Could you contact me by my registered email?
Thanks,
Ruikai
- slsg93
I just tried using Edge, same result as Chrome and Firefox. I can log into Intel but it says I need a login when I attempt to access the license server. This problem is NOT fixed and is causing work stoppage. Come on Intel, get your act together!
- Zawani_M_Intel
Hi slsg93,
Can you confirm your registered email address for Intel FPGA Forum is same with your SSLC email address?
If it is not, I will privately message you to get the email address for checking.
Wani
- slsg93
As far as I know they should be the same email address @duotechservices. If they do not match please let me know.
Thank you.
- PYtte
Occasional Contributor
No solution. Just chiming in. Also had issues the other day when I tried to login. Or the website saying I was not logged in when I actually was. Seemed very buggy. Worked a bit better in Edge. Managed to reach the center but it was quite cumbersome.
- Zawani_M_Intel
Hi PYtte,
Can you confirm your registered email address for Intel FPGA Forum is same with your SSLC email address?
If it is not, I will privately message you to get the email address for checking.
Wani
- PYtte
Yes and it now works for me.
- REics
I have also tried to setup an entirely new account without success - same problem here.
THIS NEEDS URGENT FIXING!
