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furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago
Solved

New Quartus license file not sent

I issued a new Quartus Prime license from the Intel Self-Service License Center (SSLC), but the license file is not being sent via email.

The web FAQ states that the license file is sent within minutes of the request, but it may take up to 24 hours to receive the license file after the request is made. However, the file has not been sent after more than 24 hours.

Are there any possible causes and solutions? By the way, I had my Intel account migrated last month and the license files are tied to the new account, but I am concerned that the new license file destination is the old address.

I am waiting for any good advice.
Thank you for your cooperation.

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  • Farabi's avatar
    Farabi
    11 months ago

    Hello,


    I have contacted you via email. I will close this case.


    regards,

    Farabi


11 Replies

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hello,


    Have you settled your account issue? Can you get the license?


    regards,

    Farabi


    • furufuru's avatar
      furufuru
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hello Farabi,

      Thank you for contacting me.

      The license issue was resolved by obtaining a new license.
      More information can be found in the following forum.
      https://community.intel.com/t5/Intel-Quartus-Prime-Software/New-Quartus-license-file-not-sent/td-p/1657370

      Now, there is one new thought and request that I would like to make as a result of this experience.
      I left the organization last October and changed my account from a company email address to a personal email address.
      However, I have found that it is not possible to become a Premium Support Member with a personal email address.
      So I would like to transfer my account from my current personal address to a new, different member of the organization.

      Is it possible to transfer all of my account to another person's account, including license privileges?
      I would be grateful if you could tell me how to address this specific issue.

      Thank you for your consideration.

      Best regards,
      furufuru

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Please give me the new user details:

    1. Name :
    2. email address:
    3. company name:


    License admin will contact through new user email address.


    regards,

    Farabi


    • furufuru's avatar
      furufuru
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hello Farabi,

      Thank you for contacting me.
      Details of the new users are as follows:

      1. Name : Samejima Yuki
      2. email address : samejima@safflow-techno.com
      3. company name : Safflow Techno, INC

      Note that I contacted customer support myself to obtain the Case #: 06494322, just in case.
      I would appreciate it if you could work with this case if possible.

      Thank you for your consideration.

      Best regards,
      furufuru

      • furufuru's avatar
        furufuru
        Icon for New Contributor rankNew Contributor
        1 year ago

        Hello Farabi,

        Thank you for your support, it is much appreciated.
        Customer Support has since contacted me and I will share the information below.

        Please continue to consult in the community forum regarding this transfer of license privileges.
        Our support department is your single point of contact for basic account information changes and sign-in issues.
        If you have any future changes to the basic information on your account or sign-in problems, we would be happy to hear from you.
        (See attached zip file : Sorry for the Japanese message.）

        I am sorry, but could you please follow up on this license authority transfer?
        Thank you for your time and I look forward to your next reply.

        Best regards,
        furufuru

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hello,


    ok let me follow up closely with them.


    regards,

    Farabi


    • furufuru's avatar
      furufuru
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hello Farabi,

      Thank you for contacting me to follow up on this matter.
      Thank you again for your cooperation.

      Best regards,
      furufuru

      • furufuru's avatar
        furufuru
        Icon for New Contributor rankNew Contributor
        1 year ago

        Hello Farabi,

        It has been more than 10 days since your last contact.
        What is the status regarding account transfer of licensing privileges after that?
        I am waiting for your comments again.

        Best regards,
        furufuru

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    11 months ago

    Hello,


    I have contacted you via email. I will close this case.


    regards,

    Farabi


    • furufuru's avatar
      furufuru
      Icon for New Contributor rankNew Contributor
      11 months ago

      Hello Farabi,

      It was agreed that future correspondence would be conducted via e-mail.
      Thank you for sending the email to Yuki as soon as possible.
      This thread is now closed.

      Best regards,
      furufuru