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furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago
Solved

New Quartus license file not sent

I issued a new Quartus Prime license from the Intel Self-Service License Center (SSLC), but the license file is not being sent via email. The web FAQ states that the license file is sent within minu...
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  • Farabi_Altera's avatar
    Farabi_Altera
    1 year ago

    Hello,


    I have contacted you via email. I will close this case.


    regards,

    Farabi


Farabi_Altera's avatar
Farabi_Altera
Icon for Regular Contributor rankRegular Contributor
1 year ago

Please give me the new user details:

  1. Name :
  2. email address:
  3. company name:


License admin will contact through new user email address.


regards,

Farabi


furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago

Hello Farabi,

Thank you for contacting me.
Details of the new users are as follows:

  1. Name : Samejima Yuki
  2. email address : [email protected]
  3. company name : Safflow Techno, INC

Note that I contacted customer support myself to obtain the Case #: 06494322, just in case.
I would appreciate it if you could work with this case if possible.

Thank you for your consideration.

Best regards,
furufuru

  • furufuru's avatar
    furufuru
    Icon for New Contributor rankNew Contributor
    1 year ago

    Hello Farabi,

    Thank you for your support, it is much appreciated.
    Customer Support has since contacted me and I will share the information below.

    Please continue to consult in the community forum regarding this transfer of license privileges.
    Our support department is your single point of contact for basic account information changes and sign-in issues.
    If you have any future changes to the basic information on your account or sign-in problems, we would be happy to hear from you.
    (See attached zip file : Sorry for the Japanese message.）

    I am sorry, but could you please follow up on this license authority transfer?
    Thank you for your time and I look forward to your next reply.

    Best regards,
    furufuru