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furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago
Solved

New Quartus license file not sent

I issued a new Quartus Prime license from the Intel Self-Service License Center (SSLC), but the license file is not being sent via email. The web FAQ states that the license file is sent within minu...
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  • Farabi_Altera's avatar
    Farabi_Altera
    1 year ago

    Hello,


    I have contacted you via email. I will close this case.


    regards,

    Farabi


Farabi_Altera's avatar
Farabi_Altera
Icon for Regular Contributor rankRegular Contributor
1 year ago

Hello,


Have you settled your account issue? Can you get the license?


regards,

Farabi


furufuru's avatar
furufuru
Icon for New Contributor rankNew Contributor
1 year ago

Hello Farabi,

Thank you for contacting me.

The license issue was resolved by obtaining a new license.
More information can be found in the following forum.
https://community.intel.com/t5/Intel-Quartus-Prime-Software/New-Quartus-license-file-not-sent/td-p/1657370

Now, there is one new thought and request that I would like to make as a result of this experience.
I left the organization last October and changed my account from a company email address to a personal email address.
However, I have found that it is not possible to become a Premium Support Member with a personal email address.
So I would like to transfer my account from my current personal address to a new, different member of the organization.

Is it possible to transfer all of my account to another person's account, including license privileges?
I would be grateful if you could tell me how to address this specific issue.

Thank you for your consideration.

Best regards,
furufuru