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Matt32's avatar
Matt32
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1 year ago

Has the 5AGXFB7K4F40I3G updated the process to replace the steel lid with the glass lid after 2021

Dear Sir or Madam

We received a batch of product of part number 5AGXFB7K4F40I3G, the parts with steel lid, and the date code is 2133.

But we found package drawing in the official website is different with the part.

Link: https://www.intel.com/content/dam/altera-www/global/en_US/pdfs/literature/packaging/04R00410-09.pdf

However, we received a batch of product with same part number before, these parts are glass lid, and the date code is 2225. This part is consistent with the package drawing in official website.

So I would like to know whether the 5AGXFB7K4F40I3G updated the process to replace the steel lid with the glass lid after 2021.

Can provide the steel lid package drawing?

Thanks

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8 Replies

  • Matt32's avatar
    Matt32
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    1 year ago

    Hello Team

    Can anyone help with the above questions

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
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    1 year ago

    Hi,


    Apologize for the delay in response.


    • May I know from where did you purchase both FPGA? (old and new)
    • Please share the lot number for both old and new devices?

    Regards,

    Aiman


    • Matt32's avatar
      Matt32
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      1 year ago

      Hi

      Thank your reply.

      I'm sorry, actually, I don't know where these two batches of devices were purchased from. There is no relevant information in the documents we received

      For the lot number, we usually think of the marking on the device as,

      so the new device's lot number is NBCAT319510

      the old device's lot number is S131AF8Q

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
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    1 year ago

    Thanks for the information. Let me check this with our internal team. Will revert back to you once I got the update.


    Regards,

    AIman


    • Matt32's avatar
      Matt32
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      1 year ago

      Hello AIman,

      Thank you!

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
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    1 year ago

    Hi,


    Both Lot devices are not presented in our shipment history.

    Also we are unable to provide more information as you were unsure of where you received the devices from.


    As a policy, Altera does not validate the authenticity of products purchased from unknown or unauthorized sources.

    Altera cannot guarantee that the parts will perform in accordance with Altera device specifications nor meet quality and reliability requirements.

    Purchase and use of products from non-authorized sources is at your own risk.

    To check basic marking and package outline, please go to: https://www.intel.com/content/www/us/en/support/programmable/support-resources/quality/package-mechanical.html


    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
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    1 year ago

    I now transition this thread to community support. If you have a new question, Please login to ‘ https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    • Matt32's avatar
      Matt32
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      1 year ago

      Hello AIman,

      Anyway, thanks for your help.

      Regards,

      Matt