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New ContributorFFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-HOT test
Hi, There was one piece FFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-Hot test(at 45 Celsius) and the failure item is HIGH ATSE2CPU Results. I have contacted with the supplier Arrow, but they insisted that we need to contact with Altera directly. We want to return this unit, pls. help to check and confirm back with RMA#.
The date code of this unit is 2431， and I have attached the shortcut of the two test results of swapping to two FG for verification for your reference.
17 Replies
Farabi_AlteraRegular Contributor
Hello, to proceed FA, please fill in this DPR form in attachment.
regards,
Farabi
tiger97194044Hi Farabi,
I don't see any attachment in your page, could you pls. double check?
Regards,
Tiger
- tiger97194044
Hi Farabi,
could you pls. share the DPR form so that I can fill in it and send back to you for the FA application.
thanks.
Tiger
- Farabi_Altera
Hi Tiger,
Did you get the DPR form?
regards,
Farabi
- tiger97194044
Hi Farabi,
pls. help to provide the DPR form to me so that I can fill in it and lay it to you for the next step.
thanks.
Tiger
- Farabi_Altera
Hello Tiger,
I am so sorry, it was difficult to attach files at my environment, I need to go to this webpage to attach files.
regards,
Farabi
- tiger97194044
Hi Farabi,
I have filled the DPR and attached it in the tab, pls. help to review it and advise your comment.
Thanks.
Tiger
- Farabi_Altera
Status : Processing the FA request.
- tiger97194044
Hi Farabi,
Is there any update for this case? I had sent you the DPR to you days before.
pls. help to expedite.
thanks.
Tiger.
- tiger97194044
Hi Farabi,
Still no one contact me for this FA. Could you pls. help to push again?
Thanks.
Tiger.
- Farabi_Altera
Hi Tiger,
status update : FA is investigating the case.
regards,
Farabi - tiger97194044
Hi Farabi,
Noted, but it is pending for a long time, could you pls. help to expedite?
Thanks.
Tiger
