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tiger97194044's avatar
tiger97194044
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8 months ago

FFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-HOT test

Hi, There was one piece FFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-Hot test(at 45 Celsius) and the failure item is HIGH ATSE2CPU Results. I have contacted with the supplier Arrow, but they insisted that we need to contact with Altera directly. We want to return this unit, pls. help to check and confirm back with RMA#.

The date code of this unit is 2431， and I have attached the shortcut of the two test results of swapping to two FG for verification for your reference. 

quality|reliability

17 Replies

  • tiger97194044's avatar
    tiger97194044
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    6 months ago

    Hi Farabi,

    Good day.

    It was passed 20 days and I have not get any feedback yet.

    could you pls. help to push and get it expediting? This case is pending for 2 months.

    • Farabi_Altera's avatar
      Farabi_Altera
      Icon for Regular Contributor rankRegular Contributor
      6 months ago

      Hi Tiger, 

       

      I have requested some shipment information in private message. 

      Can you fill with the information? we processing the shipment to Altera. 

       

      regards,
      Farabi

      • tiger97194044's avatar
        tiger97194044
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        6 months ago

        Hi Farabi,

        Do you mean you will arrange to pick up it from our factory directly after I provide the related information?

        Thanks.

        Tiger

  • tiger97194044's avatar
    tiger97194044
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    6 months ago

    Hi Farabi,

    Noted, but it is pending for a long time, could you pls. help to expedite?

    Thanks.

    Tiger

  • Farabi_Altera's avatar
    Farabi_Altera
    Icon for Regular Contributor rankRegular Contributor
    6 months ago

    Hi Tiger, 

     

    status update : FA is investigating the case. 

     

    regards,
    Farabi 

  • tiger97194044's avatar
    tiger97194044
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    6 months ago

    Hi Farabi,

    Still no one contact me for this FA. Could you pls. help to push again?

    Thanks.

    Tiger.

  • tiger97194044's avatar
    tiger97194044
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    8 months ago

    Hi Farabi,

    Is there any update for this case? I had sent you the DPR to you days before. 

    pls. help to expedite.

    thanks.

    Tiger.

  • tiger97194044's avatar
    tiger97194044
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    8 months ago

    Hi Farabi, 

    pls. help to provide the DPR form to me so that I can fill in it and lay it to you for the next step.

    thanks.

    Tiger

  • tiger97194044's avatar
    tiger97194044
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    8 months ago

    Hi Farabi,

    could you pls. share the DPR form so that I can fill in it and send back to you for the FA application.

    thanks.

    Tiger

    • Farabi_Altera's avatar
      Farabi_Altera
      Icon for Regular Contributor rankRegular Contributor
      8 months ago

      Hi Tiger, 

       

      Did you get the DPR form? 

       

      regards,

      Farabi

  • tiger97194044's avatar
    tiger97194044
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    8 months ago

    Hi Farabi,

    I don't see any attachment in your page, could you pls. double check?

    Regards,

    Tiger