New ContributorMAX10 FPGA Develop kit replacement RMA request
Hi,
We purchased three sets of MAX10 FPGA develop kit (Part number: DK-DEV-10M50-A) in July 2020 through Mouser.sg.
All these three sets function well when we started deploy our project. Recently, two of them are malfunction in the HSMC connector. We have initiated the service support and got the RMA ticket to replace these two malfunction sets. Thanks for Mr. Rahman’s (intel) kind help. On Oct, 2020, we have received the two replacement kits from the vendor (Mouser.sg).
On Nov., 2020, Our lab mate Mr. Wu Han has consulted with Mr. Rahman (intel) and got the RMA ticket for our third board as shown in the following link.
Later Mr. Wu Han find the serial number of that set is not from Mouser. Therefore, that ticket is not used. Recently, we tried to use our third FPGA set purchased from Mouser. We find one pin of this FPGA set cannot function as before. Therefore, we want to request to use the RMA ticket which Mr. Rahman has issued to us on Nov. 2020.
Can we get your help to activate and update the RMA ticket for the third set?
The following is the working status of our third issue FPGA set.
As suggested by Mr. Rahman, we purchased the HSMC debug header breakout board. We used the HSMC debug header breakout board to further check the pins we intended to use. One of the pins was not working and the pin will stay at low voltage for all the time, even when we are giving clock signal. The pin number is AA20. Our project based on MAX10 FPGA board needs multiple channels to work, so this pin is very important for us.
The following questionnaire is for you to get familiar with our measurement and failure reason.
- What is the failure symptom?
The failure symptom is one of the pins which number is AA20 on FPGA board is not working. We cannot detect any signal by using HSMC debug header breakout board. It stays at ground even when we give a clock signal. We also tested dozens of other pins from the debug header, they all can output the clock signal correctly.
- When did the failure happen? How you discover the failure?
On February 2021, we program our customized chip using the HSMC extender debugger breakout board, it doesn’t work as before. Therefore, we program each pin to output 50MHz clock signal and measure the waveform from the HSMC extender debugger breakout board header as shown in the attached figure.
- How did you determine the failure? Please elaborate the procedures.
The failure is determined by the pin cannot output clock signal successfully while the other two FPGA sets can output correctly. And we use the HSMC debug header breakout board to double check and there is no signal from the pin. The measurement pin will low for all the time.
- Does the failure unit ever working before failure?
Yes, the failure units ever working before failure.
- Did you swap the failure board with a known good board?
Yes, we swap the failure board with other two good boards.
The following is my contact information and device information.
Name: Li Zhuoyue
Email Address: e0572642@u.nus.edu
Company/University Name: National University of Singapore
3rd set
Dev kit OPN : 16090009-1156
Serial Number : 10M50DA0005094
A copy of invoice is shown in the attachment. The FPGA set are highlighted in item 31.
Kindly thanks for your reply regarding the solutions.
