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LiZhuoyue's avatar
LiZhuoyue
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5 years ago

MAX10 FPGA Develop kit replacement RMA request

Hi, We purchased three sets of MAX10 FPGA develop kit (Part number: DK-DEV-10M50-A) in July 2020 through Mouser.sg. All these three sets function well when we started deploy our project. Recently...
AR_A_Intel's avatar
AR_A_Intel
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5 years ago

Hi LiZhuoyue

Upon confirmation from Customer Service team, your MAX10 FPGA develop kit Development Kit (Serial Number: 10M50DA0005094 board) is out of warranty. 10M50DA0005094 was shipped to Mouser on 5 Feb 2020. Warranty period is one year from 2/5/2020 to 2/5/2021.

Regrettably, we couldn’t proceed for the warranty repair claim.


LiZhuoyue's avatar
LiZhuoyue
Icon for New Contributor rankNew Contributor
5 years ago

Hi Mr. Rahman,

Attachment is the confirmation of our orders. We purchased the boards from Mouser in July 2020. If the warranty period is one year, it should be in warranty period now.

Thank you for your help!