Forum Discussion

LiZhuoyue's avatar
LiZhuoyue
Icon for New Contributor rankNew Contributor
5 years ago

MAX10 FPGA Develop kit replacement RMA request

Hi, We purchased three sets of MAX10 FPGA develop kit (Part number: DK-DEV-10M50-A) in July 2020 through Mouser.sg. All these three sets function well when we started deploy our project. Recently...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
4 years ago

Hi

For your information, the Dev.Kit board was shipped from Intel to Mouser in 5 Feb 2020. The warranty one year started on 5 Feb 2020. In this case the warranty for Development Kit (Serial Number: 10M50DA0005094 board) is from 5/Feb/2020 to 5/Feb/2021.

If I’m not mistaken, customer can appeal for warranty extended and RMA claim. For this you need to get your distributor (Mouser) contact sales to appeal as this require a special approval.


LiZhuoyue's avatar
LiZhuoyue
Icon for New Contributor rankNew Contributor
4 years ago

I see and thank you for your help.