Forum Discussion

Martin_1's avatar
Martin_1
Icon for New Contributor rankNew Contributor
2 years ago
Solved

Cyclone V Development board kit warranty repair

Hi, this is new concern. I am enquiring regarding cyclone V GT development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I need to submit warranty information?

Martin

Board Debug
  • Elina_Intel's avatar
    Elina_Intel
    2 years ago

    Dear Martin,


    After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .


    I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.


    Regards

    ELINA


8 Replies

  • IntelSupport's avatar
    IntelSupport
    Icon for Contributor rankContributor
    2 years ago

    Hello,

    Good day

    Thank you for using Intel Premier Support. I'm Elina looking into your issue and allow me some time to look into your issue. I shall come back to you with findings.

    Thank you for your patience.

    Best Regards,

    Elina


  • IntelSupport's avatar
    IntelSupport
    Icon for Contributor rankContributor
    2 years ago

    Hello

    Good day,


    May i get details of the devkit to check warranty

    1)Serial Number S/N:

    2)Product Number P/N:

    3)DVK Model Name:


    and also your information

    Name:

    Email address:

    Company:

    Site:


    Thank You


    Regards

    ELINA


  • IntelSupport's avatar
    IntelSupport
    Icon for Contributor rankContributor
    2 years ago

    Hi,

    I wish to follow up with you about this case.

    Do you have any further questions on this matter ?

    ​​​​​​​Else I would like to have your permission to close this forum ticket

    Regards,

    Elina



    • Martin_1's avatar
      Martin_1
      Icon for New Contributor rankNew Contributor
      2 years ago

      Dear Elina,

      Thank you for the reply:

      Here is the information:

      1)Serial Number S/N: 5CPCIe00002469

      2)Product Number P/N:544-2781-ND

      3)DVK Model Name:DK-DEV-5CGTD9N

      Email address: martin.tan@ftdichip.com

      Company: Future Technology Devices International Limited (Singapore)

      Site: Singapore

      Best Regards

      Martin Tan

  • Elina_Intel's avatar
    Elina_Intel
    Icon for Occasional Contributor rankOccasional Contributor
    2 years ago

    Dear Martin Tan,

    Thank you for the information . I will need some time to check with internal team regarding your information devkit that your provided to me.

    Thank you for your patience.

    Best Regards,

    Elina

  • Elina_Intel's avatar
    Elina_Intel
    Icon for Occasional Contributor rankOccasional Contributor
    2 years ago

    Dear Martin,


    After checking with Internal team, unfortunately this device is already out of warranty.


    Regards

    ELINA


    • Martin_1's avatar
      Martin_1
      Icon for New Contributor rankNew Contributor
      2 years ago

      Dear Elina,

      Thanks Elina. Does it means that I cannot send the board for repair or I can do that but there will be repair cost incurred?

      Best Regards

      Martin

  • Elina_Intel's avatar
    Elina_Intel
    Icon for Occasional Contributor rankOccasional Contributor
    2 years ago

    Dear Martin,


    After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .


    I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.


    Regards

    ELINA