Forum Discussion

Martin_1's avatar
Martin_1
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Cyclone V Development board kit warranty repair

Hi, this is new concern. I am enquiring regarding cyclone V GT development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I nee...
Board Debug
  • Elina_Intel's avatar
    Elina_Intel
    2 years ago

    Dear Martin,


    After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .


    I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.


    Regards

    ELINA


Elina_Intel's avatar
Elina_Intel
Icon for Occasional Contributor rankOccasional Contributor
2 years ago

Dear Martin,


After checking with Internal team, unfortunately this device is already out of warranty.


Regards

ELINA


  • Martin_1's avatar
    Martin_1
    Icon for New Contributor rankNew Contributor
    2 years ago

    Dear Elina,

    Thanks Elina. Does it means that I cannot send the board for repair or I can do that but there will be repair cost incurred?

    Best Regards

    Martin