Forum Discussion

Martin_1's avatar
Martin_1
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Cyclone V Development board kit warranty repair

Hi, this is new concern. I am enquiring regarding cyclone V GT development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I nee...
Board Debug
  • Elina_Intel's avatar
    Elina_Intel
    2 years ago

    Dear Martin,


    After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .


    I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.


    Regards

    ELINA


IntelSupport's avatar
IntelSupport
Icon for Contributor rankContributor
2 years ago

Hi,

I wish to follow up with you about this case.

Do you have any further questions on this matter ?

​​​​​​​Else I would like to have your permission to close this forum ticket

Regards,

Elina



  • Martin_1's avatar
    Martin_1
    Icon for New Contributor rankNew Contributor
    2 years ago

    Dear Elina,

    Thank you for the reply:

    Here is the information:

    1)Serial Number S/N: 5CPCIe00002469

    2)Product Number P/N:544-2781-ND

    3)DVK Model Name:DK-DEV-5CGTD9N

    Email address: [email protected]

    Company: Future Technology Devices International Limited (Singapore)

    Site: Singapore

    Best Regards

    Martin Tan