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DWhit11's avatar
DWhit11
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7 years ago

Why am I getting "clearbox.exe has stopped working" when I run the ALTMULT_COMPLEX Megawizard?

  • Running both Quartus 18.0 and 18.1 (both lite) on Windows 10 - when I start the wizard clearbox.exe popups up a stopped working. The wizard UI runs through but isn't generating the files correctly after exiting the wizard. Any suggestions?

15 Replies

  • DWhit11's avatar
    DWhit11
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    7 years ago

    Hi Vikas,

    I have access to another Windows 10 machine today - I'll try it on that.

    Kind regards,

    Dave

  • Vicky1's avatar
    Vicky1
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    7 years ago
    Hi David, Which device are you using? Thanks, Vikas
    • JanSch's avatar
      JanSch
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      5 years ago

      Hello I am facing exactly (!) the same problem. I am using a "DE2-115" board together with the "Quartus 18.1.1 Build 646 SJ Lite Edition" on a "Win8.1prof" installation.

      Has a solution to this been found in the meantime?

      • JanSch's avatar
        JanSch
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        5 years ago

        A reinstallation solved the problem (... before that uninstall and delete all remaining registry keys and file relics).

  • Vicky1's avatar
    Vicky1
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    7 years ago

    Hi Dave,

    I tried to replicate your issue but I couldn`t replicate, please refer screenshot.

    Can you check with different IPs?

    Thanks,

    Vikas

    • DWhit11's avatar
      DWhit11
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      7 years ago
      Hi Vikas, I’ve been through all the IP in the Basic Functions -> Arithmetic folder (NOTE as 18.1 didn’t fix my problem I’m reverted to 18.0.0 (Build 614) Lite) The following IP popped up with the clearbox.exe error on opening: LPM_COMPARE PARALLEL_ADD LPM_DIVIDE ALTSQRT ALTMULT_COMPLEX All of the other Arithmetic IP were OK. I noticed that on all of the above the “Resource Usage” box doesn’t populate Dave
  • Vicky1's avatar
    Vicky1
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    7 years ago

    Hi Dave,

    Actually I tried with Q16.1, Q18.0 & Q18.1 Lite that too different-different machines but I haven`t come across the issue you are facing.

    Could you please help me to check at your end with different machine?

    I will also check in parallel with Q19.1 Lite, if possible you can also check with latest version.

    thanks,

    Vikas

  • Vicky1's avatar
    Vicky1
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    7 years ago

    Hi Dave,

    Can we get any update by using different machine? if possible to you..

    or should I consider to be close this case?

    Regards,

    Vikas

  • Vicky1's avatar
    Vicky1
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    7 years ago

    Hi Dave,

    Any update..

    or should I consider to be close this case?

    Regards,

    Vikas

    • DWhit11's avatar
      DWhit11
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      7 years ago
      Hi Vikas, I ran it yesterday in another Windows 10 machine and didn’t get the “clearbox.exe” error – but it still didn’t generate the .cmp or _inst.vhd files. I can work with this. Kind regards, Dave [cid:image005.png@01D4F372.74CE5E90]
  • Vicky1's avatar
    Vicky1
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    7 years ago

    Hi Dave,

    It seems that "clearbox.exe" issue is with your specific machine and it might be due to Quartus temporary files so I would suggest you to take backup first & then remove the below suggested files,

    Must take backup of all files first & keep it at different place/device

    Perform the below steps,

    1.Create a backup of following files located at “C:\Users\<user name>”

    • quartus2.qreg
    • quartus2.ini
    • Remove these two files first, and then try re-launching Quartus

    2.If the problem still persists please try same with “.altera.quartus” file located in same directory.

    please update me , how it works for you.

    Thanks,

    Vikas

  • Vicky1's avatar
    Vicky1
    Icon for Regular Contributor rankRegular Contributor
    7 years ago

    Hi Dave,

    May I know any update..

    Regards,

    Vikas