We are facing agilex issue in our Quartus Prime PRO Edition tool

May I know how you installed Quartus?

I recommend using the installer and making sure both the Agilex 5 and Agilex 7 devices options are selected.

https://www.intel.com/content/www/us/en/software-kit/839516/intel-quartus-prime-pro-edition-design-software-version-24-3-for-windows.html

Regards,

Richard Tan