Forum Discussion

LC42's avatar
LC42
Icon for New Contributor rankNew Contributor
9 months ago

Unable to checkout a license for Quartus® Prime Pro Edition Design Software Version 23.1

Hi there,

I'm currently having a problem downloading the Intel® Quartus® Prime Pro Edition Design Software Version 23.1 for Windows (FPGA Edition) for my course project. I've successfully created and downloaded the licence and added the necessary environment variables to my laptop. But every time I try to open Questa or Questa Sim, I get an error message. "Can't check out a licence."

I think I may have entered the hostID wrong when I was generating the license. I've tried checking the hostID by running "ipconfig /all" in the command prompt and selecting the MAC address of the Ethernet adapter VMware Network Adapter VMnet1, but the error is still there.

I would really like some advice from anyone who has had a similar problem. I don't have much time because I have a deadline for my course.

Thank you!

The following first figure shows my environment variable settings, and the second one shows the error message.

Simulation

12 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    9 months ago

    Alternatively, you can check your computer NIC ID in the Quartus Prime Software and cross check with your license file's HOSTID. Checkout the user guide below:
    https://www.intel.com/content/www/us/en/docs/programmable/683472/25-1/finding-the-nic-id-in-the-software.html

    Make sure that the intelqsim or intelqsimstarter feature is listed in the license file, depending on which Questa simulator tool you are using. (non-starter or starter edition)

    - Additionally, check that the environment variable settings is set to a valid license path. An invalid or non-existing license path will cause the license checkout fail.
    The MGLS_LICENSE_FILE takes precedence over LM_LICENSE_FILE settings. Make sure the MGLS_LICENSE_FILE value is valid.


    Regards,
    Richard Tan



    • LC42's avatar
      LC42
      Icon for New Contributor rankNew Contributor
      9 months ago

      Hi Richard,

      Thank you for your reply!

      I followed your link to regenerate the license, updated the NIC ID, and found the Questa simulator tool in the license, but the configuration still didn't work.


      My project only needs questasim from the package.I installed Questa-Intel FPGA Edition (including Starter Edition) first and selected the starter edition during installation. But after selecting Questa-FPGA Starter Edition (License: SW-QUESTA) in the Intel FPGA Self-Service Licensing Center and generating the license (I found intelqsimstarter in the license), it still failed. I suspect that I might not have found the correct license for my downloaded version. I'd appreciate it if you could help.

      • RichardT_altera's avatar
        RichardT_altera
        Icon for Super Contributor rankSuper Contributor
        9 months ago

        After you have generate the new license file, have you set the environment variable settings correctly to the new license file?

        Regards,
        Richard Tan

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor
    9 months ago

    Open the license file in a text editor to see if it has the correct MAC address. If not, generate a new license with the correct address.

  • LC42's avatar
    LC42
    Icon for New Contributor rankNew Contributor
    9 months ago

    (this is a false post and plz ignore it ^^)

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    9 months ago

    Now, I will transitioning this thread to community support. If you have any further questions or concerns, please don't hesitate to reach out. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

    The community users will be able to help you on your follow-up questions.

    Thank you and have a great day!

    Best Regards,

    Richard Tan